|Locations:||7 motorway service areas|
2 forecourt-only sites
|Associated names:||McDonald's, KFC, Starbucks, Costa, WHSmith, M&S Simply Food, Days Inn, El Mexicana, Quicksilver, Shell|
|Predecessors:||Gold Star, Margram|
|Acquired by:||Evergreen Real Estate Partners|
|Headquarters address:||Extra MSA Services Ltd|
1st floor, Operations Office
A355, Windsor Road
HP9 2SE [map]
|Phone number:||01494 678876|
Extra MSA are a newer operator introduced in the 2000s. They run their services like shopping centres, letting facilities out rather than franchising them. In the past this has created an usual line-up of brands but now it tends to be a mix-up of familiar names.
With an estate of new-build services all of a similar design with a large glass building, they are the only operator to have all of their services located off a junction.
Extra came about after the government deregulated motorway services in the 1990s in order to encourage more competition.
Extra's first site was Cambridge on the A14 in 2001 and by the time it opened they already had several planning requests pending.
Described as "posh" by the press, they had the advantage of watching the shortfall of the big three operators and insisted that they would not use franchises, instead creating their own brands to keep the prices down. Strictly speaking this was true, but mostly they've leased units to others have chosen to franchise. They also said many of their units would become conference facilities.
In 2003 Extra bought two services from Margram, and in 2007 Gold Star services were finally branded as Extra. This, coupled with the addition of Derby with Burton and Leicester, and the proposed services at Folkestone, Beaconsfield and Cobham, would have created a fairly large estate.
After 9 years of growth, Extra fell into administration between March and October 2010.
Since then, several services appear to have reduced their ties with Extra. When it was rescued from administration the non-motorway services were sold off, while self-run facilities were replaced by units let out to catering providers and rival operators (as opposed to self-run facilities branded as a franchise, which is what most other services do).
In 2015, plans for three new services - all older ideas which hadn't been pursued - were developed.
Their rekindled enthusiasm for building new services comes following a period of quiet stability, where trade at Beaconsfield and Cobham made up for their large investments and Extra began to recover from the burns of less successful projects.
These new services tend to perform well in Visit England's surveys.
Extra have always used the 'cross' symbol pictured above, which if you look carefully has motorway lane markings on it.
Long after the other operators, in 2009 Extra started putting brand names alongside their own on road signs in an attempt to get extra customers. Names usually include Starbucks, M&S, Greggs and McDonald's.
Extra ServicesThe following sites are run by Extra:
- Baldock (A1/A1(M))
- Beaconsfield (M40)
- Blackburn with Darwen (M65)
- Cambridge (A14)
- Cobham (M25)
- Cullompton (M5)
- Peterborough (A1/A1(M))
Extra own the petrol forecourts at these services and lease them out:
The following services were run by Extra:
The following services were planned by Extra but they were never built:
- Burton-in-Kendal - southbound services adjacent to northbound services (M6)
- Catherine-de-Barnes (M42)
- Chapeltown (M1)
- Chigwell (M11)
- Great Wood (M4, two plans)
- Leeds (M1)
- Maidenhead (M4)
- Knaresborough (A1(M))
- Redbourn (M1)
- Rugby (M6)
- Waltham Abbey (M25)
- Warren Copse (M4)
- Winwick (M6)
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