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Gloucester services

Facilities | Rating | ReviewsGloucester services
Road:M5 between J11a and J12

Address:Gilberts Lane
Telephone number:01539 624511
Signposted from the road?Yes (as Farm Shop and Kitchen)
Opened:2014 (northbound)
opened May 2014
2015 (southbound)
opened May 2015
Grid reference:SO844133
Services type:Two sites located between junctions, with no public connection between them.
Visit Gloucester/Westmorland's official website
Facebook Page
Twitter: @Glouc_Services

The newest service area on the M5 and in the country, operated by Westmorland, owners of the popular Tebay services. They are working with a local charity, the Gloucestershire Gateway Trust, to run the site that is supposed to be both environmentally friendly and reflect the local area.


Catering: Cafe, Quick Kitchen Shops: Butcher's Counter, Cheese Counter, Farm Shop
southbound only: Fishmonger
Main Amenities: Children's Play Area, Dog Walking Area, Ecotricity electric vehicle charging point, Free Cash Machine, Picnic Area Forecourt:
northbound only: Texaco, Shop, Coffee Bar, Food to Go
southbound only: Esso, Shop, Coffee Bar, Food to Go

Parking Prices

First two hours free for all vehicles, after which cars must pay £12, caravans must pay £20 and HGVs must pay £23 to include a £5 food voucher.

The fees are enforced by Westmorland Limited.

Trivia & History

The petrol station shows clearly how the artifical hills are designed.

The Highways Agency used the 'Brookthorpe' name for the services, whereas the name 'Gloucester Services' is used by the operator.

Planning and Opening

The plans were formally approved on Tuesday 10 August 2011, to much local outcry. They are very unpopular with local residents as this is an area of outstanding natural beauty and may have archaeological deposits beneath the proposed site. Despite this, the residents trust for one of the nearby communities in Matson have said that they support the services and think they will benefit the area.

There was a judicial review of the plans in January 2012, led by neighbouring operators Welcome Break and Roadchef, who argued the environmental impacts had been underestimated. This appeal was thrown out; Mr Justice Bean backed Stroud District Council's planning approval after a two-day hearing in Birmingham.

The Highways Agency had previously said that they think the services don't have enough parking spaces, and that the services' aim to specialise in local produce could make it "a destination in its own right". They later said that they have no problems with the revised plans, but there have been mixed reports as to whether they agree that there is a need for a new service area or not.

A previous service area was proposed here by Roadchef in 1994 but it was overthrown. It was set to cost around £30million and create 300 jobs, and sought to be one of the most pleasant service stations around. Like Tebay, Westmorland said they will use local produce.

On 15 June 2012, it was announced that the plans for the proposed Gloucester Services project have been delayed for 18 months.

Construction began on the northbound site on 3rd March 2013, with the southbound site's construction starting in June 2014, after the northbound site opened.

The northbound site opened on 7 May 2014, with the southbound site opening just over a year later, on the 19th May 2015. They were advertised as "A rare breed of motorway services—dedicated to local food, farming and local community".

Survey Results

In July 2016, the Forecourt Trader Shop Doctor visited the northbound site and gave it 4 stars, mentioning that the fuel was cheap but also that the filling station shop needed more attention.

In 2015, Visit England gave the services 5 stars, calling it "fabulous".


Strensham (18 miles)Services on the M5 Oldbury (8 miles)
Michaelwood (15 miles)

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