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Tebay

Tebay
Westmorland
Tebay
Road:M6 between J38 and J39
Address:Westmorland Motorway Services Ltd
Westmorland Place
Orton
Penrith
Cumbria
CA10 3SB
Telephone number:015396 24511
Signposted from the road?Yes as Westmorland and farm shop
Opened:1972 (northbound)
1993 (southbound)
Previous names:Tebay Mountain Lodge
Grid reference:NY605062 (northbound)
NY608065 (southbound)
Services type:Two sites located between junctions, with no public connection between them.
Visit Tebay/Westmorland's official website
Facebook Page
Foursquare
Twitter: @TebayServices

By far the most popular and probably the most famous service station. It's a family owned site which sits in the Lake District on the M6, consisting of two services offering great views. It has many nice and unique facilities such as a duck pond, a farm shop and a caravan park, and its quality and cleanliness are often praised.

Lorry drivers may prefer the J38 Truckstop, which is also ran by Westmorland and located a few miles to the south at J38.

Contents

Facilities

Main Amenities: Picnic Area, Caravan Park (northbound only), Conference Room, Field, Children's Play Area, Showers, Barbecue Area, Electric Car Charging Point (northbound only), Three Free Cash Machines
Restaurants: 'Made to go' Restaurant, Cafe
Shops: Retail Store, Farm Shop, Butcher's Counter
Motel: The Westmorland Hotel[website]
Forecourt: Esso, Coffee Bar

Parking Prices

First two hours free for all vehicles. After that cars must pay £10 and lorries / caravans £18.

The fees are enforced by Westmorland Limited.

Trivia

Simplicity is best in the restaurant

When the M6 was built through Cumbria, the Department for Transport were working on the principle that placing service stations in places with good views would get more people to stop. For this reason, services were proposed at Tebay northbound and Killington Lake southbound - two smaller services would have been more popular with the struggling operators than one large one.

As it happened, neither site was a hit with the established operators at the time, but local unemployment rates caused by the recent closure of Tebay Junction station inspired the Dunning family, whose heritage was farming and motor trading in Cumbria, to enter a partnership to take on the Tebay site.

The southbound services opened in 1993, 20 years after northbound, and followed the pleasing architectural principles which had made northbound so famous. It forms the head office for Westmorland who run several businesses in the area.

In 2008 the southbound services were refurbished and became the first motorway service station with a butcher's counter. Inside, the lack of advertising or loud colours gives it more in common with some National Trust properties than any other service station.

In 2010 the services raised £3,500 for the Cumbria flood appeal.

It's one of the few sites where cars are permitted to drive out of the secret exit. This is for southbound traffic to access the motel and caravan park.

Timeline

The Westmorland Hotel - not a budget chain motel.

1972 - Westmorland is formed and Tebay Services Northbound is built.
1978 - Tebay Mountain Lodge opens with 32 rooms.
1980 - Westmorland Caravan Park opens at Tebay Services northbound.
1993 (3 June) - Tebay Services Southbound opens.
1994 - First Coffee shop on UK motorway network opens at Tebay Northbound services.
1997 - Tebay Mountain Lodge is extended to offer 51 rooms, a licensed restaurant and conference facilities. At the same time its re-named Westmorland Hotel.
2003 - Westmorland Farm Shops were officially opened at Tebay North and Southbound services by Prince Charles. This was a new concept on a British motorway.
2007 - Tebay Services launched outdoor eating area complete with barbecues.
2008 - A butchers counter with meat maturing and cutting room opens as a extension to the farm shops at Tebay services southbound.
2011 - The northbound seating area is extended out the front beside the lake for extra accommodation.
2012 - Northbound petrol station has undergone a complete refurbishment including new shop and new fuel pumps. Now offering all 4 grades of fuel on all pumps. New LPG pump also installed and also new high speed HGV pumps.

Survey Results

By and large, Tebay tends to be favoured in most surveys it features in. As of May 2012, it is the highest-ranked service area on this site.

In May 2012, Visit England gave Tebay south their first five star rating, with the northbound side getting four. The southbound gained a second five star rating in May 2013.

In 2011 Tebay north was the only motorway service area to enter the Loo of the Year Awards, and it was graded 5 stars.

In August 2011 the southbound services were rated 4 stars by Visit England, who said they had the best outside play area and landscaping and said it was best for families. However, also in August, Manchester Confidential suggested that the services suffered from the same pitfalls as many of the others when it comes to staff, food and cleanliness, with the only difference being the family values.

In November 2010 the southbound services won a five star loo award.

In October 2010 Sarah Dunning, the director of Westmorland, topped the Family Business category at the Institute of Directors' Director of the Year awards.

In December 2009 the services won a five star loo award and came top in the motorway services category, but few services took part in this.

In 2009 it won Egon Ronay's British Academy of Gastronomes’ Grand Prix award, thought to be the first time a service station has ever won such a thing.

Also in 2009 it won the Northern Foods Rural Action Award in the Businesses in the Community Awards for Excellence. It was also listed in The Telegraph's top 50 farm shops, and The Times listed it as the best service station in the country.

In November 2006 the BBC's 'The Money Programme' loved Tebay's food but hated the prices that came with it.

Holiday Which? also loved Tebay, and in 2006 they chose it as the best service station in Britain.

The services were inspected by the AA on the 3rd and 4th of April 2004 and it turned the general opinion of Tebay on its head. These are their results:

Category:Rating:
Road safety and parking:Acceptable
Outdoor facilities:Very Poor
Access and indoor facilities:Acceptable
Catering:Acceptable
Shop:Very Good
Service:Acceptable
Communications:Very Poor
Hygiene:Poor
Pricing:Very Poor
Final Score:Poor

The services were said to offer good food and a good shop, but the toilets, floor and showers were all dirty and it was the only service area in the UK to ever fail the 'quality of access roads' test.

Tebay's farm shop won 'Best Local Retailer 2003' in 'BBC Radio 4's Food and Farming Awards'.

Alternatives

Previous:Next:
Burton-in-Kendal (M6 northbound, 21 miles)
Killington Lake (M6 southbound, 11 miles)
Scotch Corner (A66, 44 miles)
Services on the M6 Southwaite (26 miles)

Visitor Feedback


Views expressed in these comments are those of the individual contributor. They are moderated by Facebook.

AA survey results from the Automobile Association, you can view the full report and what they were looking for in this PDF document.

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