Thurrock

have passed through twice now thismonth in the early hours of the morning. The place is filthy and the choice poor.
This could be a lovely site but its going to rack and ruin.From now on i will cross my legs untilI reach clackett lane!

Good news - I emailed: parkingqueries@moto-way.co.uk and got an instant response apologising and stating that the fine has been cancelled. Send your appeals in now!!!

We've been issued with a fine too and told that we can only appeal in writing. I see this as a failure by Moto and their parking enforcement contractors. I know that the letters will have been generated automatically, but they should be checking for excessive numbers being issued for a location on a given day. So, on top of having been stuck there all that time, we now have to waste more time writing letters.

Moto should write to cancel the fines and apologise.

On the day in question I did not see staff at Thurrock taking any action to help those trapped by the congestion. There was no offer of refreshments, nobody directing traffic, no updates on the situation and they let others drive it to get trapped there too.

Yes, we received a letter informing us of our fine also today. At seven months pregnant and travelling with our two year old I also couldn't sit in traffic to wait it out, parked up again and we came out after our second break only to spend another hour or so in the queue to leave the car park. I'm composing my letter of complaint right now and also considering contacting Watchdog.

we also recived a fine on the 29/5/10.my son was meeting a coach to go to paris for the weekend.the coach was late due to the bank holiday rush we had been in the car park for 3 hours and 15 min the 1 hour 15 was trying to get out.i fill the moto should be paying me.

simon

We have also received a "fine" for 29th May. We spent 2 hours 45 mins trying to get out of the carpark. When i rang the number they said no one else had complained and if there was a problem MOTO should have known. Will be sending off our appeal this evening. Won`t be stopping there again.

My wife has just called me to tell me that we have been fined for spending more than 2 hours in the Thurrock Services car park on Saturday 29th May 2010 and that they have photogaphic evidence. The reason that we spent much longer than 2 hours in the car park was that the car park was gridlocked with no traffic moving at all.
We had stopped for some lunch and to use the toilets but when we came out to the car about 1 hr after stopping the car park was gridlocked. We sat in the car for about 50 minutes before managing to pull out by about a foot to get my nose in the traffic trying to get out of the car park. After sitting in this position for another 45 minutes or so my daughter needed the toilet again and, as we weren't going anywhere anyway I reversed back into the space I'd pulled out of and we went back in to the service area. On returning to the car about 10 minutes later (we stopped in the shops to buy some sweets) the same vehicle was still in front of my car, it hadn't moved at all. It then took us about another 45 minutes or so before we finally managed to get out of the car park and up to the round about.
I'm disgusted that we have been fined (surely the photographic evidence shows that the car park was gridlocked and that we could not leave). If I was extremely cynical I'd almost believe that they'd blocked the car park themselves just so they could reap the rewards in fines.
Has anyone else who was caught up in this received a fine? Is anyone compiling a list of customers who have been caught up in this? Perhaps I'll raise it with Watchdog.

ALL MOTO SERVICE STATIONS ARE A DISGRACE AND THE FOOD IS OVER PRICED, COLD WHEN MEANT TO BE HOT, STAFF ARE RUDE, TOILETS ARE A DISGRACE. ONE OF THE WORSED IS THURROCK SERVICES ON THE M25. THERE HAS BEEN RATS RUNNING ROUND THE CHILDRENS PLAY AREA, DEAD FLYS HAVE BEEN FOUND IN THE FOOD, AFTER ASKING TO SPEAK TO A MANAGER AND BEING TAKEN THROUGH A DOOR OFF THE SHOP FLOOE I NOTICED A CORIDOOR FILLED WITH RUBBISH BAGS OVER FLOWING AND FOOD SPILLING OUT ON THE FLOOR.

I WOULD NOT RECOMMEND ANYONE USE THESE SERVICES, STICK TO WELCOME BREAKS, LITTLE CHEFS AND OTHER OUTLETS.

The restaurant is
EDC not EDS get it right if complaining!

We have been forced by sheer hunger to stop here twice. the food int he EDS section can be at best described as edible. However most things thy seem to only pretend to offer, and the service is so apalling. They take one order at a time, so when I asked for a kids portion of chips and sausages she went and put on one lot of chips, and then huffed and puffed when I told her I also wanted an adults portion. The Burger King staff seemed pleasant, and the marks and spencers and whsmiths were also meticulously run. The whole place would be better as a whole without EDS. I dont think we will return, nor would I recommend anyone else doing so