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Having driven nearly 800 miles from Switzerland in a day , enjoying excellent fuel and food stops en route , I reached Heston services at 0830 on 3/5/2013

A bad mistake.

My order was placed at 0836 for a breakfast and coffee ; there were two people drinking coffee and no other customers were visible .

The company says it moved away from fast food and it was re-branded a slow food outlet some years ago .
Sadly the company has also moved it's service in the same direction as my breakfast took 20 mins to arrive at 0856 , and only after I had enquired when it would come on three occasions ( both staff seemed more interested in chattering to themselves and handing out breakfast buns to the three or four customers who appeared at the breakfast serving bar.) Apart from the egg everything was already available under the counter lamps so it should have been served within in a couple of minutes.

The toast was cold as was the hash brown and the sausage . There was some heat from the beans and the egg had just been cooked .

This is another example of low grade British Motorway services - Thank God for private enterprise and the Tebay Services on the M6

My advice to anyone stopping at Heston is avoid the Eat and Drink Company if you possibly can

Parked at Bridgwater.. Terrible.. Paid for overnight parking at 18:40 to be told that they close at 7 and had no food left, or at least very little. Why offer the meal voucher if you can't provide the service? Strange way to operate. Along with the awful attitudes and the unhealthy look about the place it was a poor experience. I'll be in touch to get a refund once I wake up in the morning.

Cardiff Gate and Cardiff West are pretty similar. Both have BK, a coffee franchise and WHS. Although neither have restaurants, I think that Greggs will give West an advantage if signed.

**INTERESTING**

Although Cardiff Gate doesn't do proper food either!

I parked am winchester n/b servicea 25/3/13 for the night afder a long day. paid £22 with food voucher. The EDC was closing at 6pm. all i got offerd was fish and chips. it was a recookef bit of fish and a few chips. it looked disgusting..

I think Cardiff West has BK, Costa and now Greggs - I think the volume for a free flow is too low now with Cardiff Gate so close by. Greggs should do well there though I would have thought althoughwon't do your evening meal.

My experience of EDC is universally appalling, wherever I've come across them. And now I've had to book in in an emergency at the Travelodge at Cardiff West services, operated by EDC's parent company Moto, to discover they've withdrawn the EDC facility and all there is is Burger King. Is no-one responsible for monitoring standards at motorway services? Moto should be ashamed of themselves for the abysmally low standard they present.

Stopped at trowel services , ordered chicken curry chips & a coke price just under £8. Counted 15 chips,4 small bits of chicken,& about 8 greasy mini popodoms. Day light robbery could have hot a proper Indian take a way same price

We tried to stop at the EDC at Donington Park at 8:15pm on Friday 8 March and it was completely closed, with the seating area cordoned off and all the food cleared away. Very disappointing, it didn't seem like 8:15pm was that late when looking for dinner after a long drive!

Terrible!