MONMOUTH A40 SERVICES
The word "services" should be used very loosely in connection with Monmouth A40 services (Westbound, Little Chef).
Today we were very close to running out of fuel when we saw a sign on the A40 saying services 6 miles with fuel. So we drove the 6 miles to the service station, using up pretty much all of the fuel that we had left in the tank. However, when we got to the services, and attempted to put fuel in the car, a hobbit from inside the service station came running out and stopped us, saying that "You can only buy fuel if you have a Shell card." Which we do not have. When we explained to him that we had used up the last of our fuel, he basically said it wasn't his problem and he didn't make the rules. So then we asked to speak to the person in charge to explain our predicament. A young girl then came out who apparently is the catering supervisor. She told us that it wasn't her problem and gave us the customer services telephone number, which we rang and rang but no-one answered. We spoke again to the staff at the services, and pointed out again that we had used the last of our fuel up, following the road signs for fuel to their services which they would then not let us buy. Seeing as we were getting no help from the staff and no help from the customer service number given to us, we had no option but to leave and hope that we found another petrol station before we ran out of diesel. Unfortunately, this did not happen as we ran out of fuel just before a lay-by on the A40 and managed to roll into the lay-by. I then had to phone my brother in Bristol and get him to bring us over a can of diesel. Which luckily he did and we arrived home 2.5 hours later.
I am frankly disgusted that services advertising fuel on a major A road will not sell you fuel unless you have a Shell card and the staff were quite happy to watch us leave with no fuel knowing that we were going to run out and be stuck.
What if this had been a young woman on her own or a family with young children left on the side of a major busy road, possibly leaving them in all kinds of dangers.
Thank you Monmouth Services for being so unhelpful, we will never visit you again!!!!!!!!!!!