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History of Cherwell Valley services

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Cherwell Valley centre.jpg
Inside the original building, in 2006.

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Opened by Granada 1994
Re-branded Moto 2001
Re-built 2011

Two service area buildings have been built beside Stoke Lyne Brook, not including the emergency toilet facilities. All evidence of the original building is gone, but it remains documented here.

Location Planning

M40 J10 traffic.
Traffic queueing by the entrance to the services.

See also: M40 Service Area Planning

As far as major motorways go, the M40 was one of the last to open in Britain. It had to tip-toe around environmental and political issues, and the service station planning was poor. Between the opening of the M40 in 1991 and the opening of Cherwell Valley in 1994, it was possible to drive from Folkestone to Telford (236 motorway miles) without passing any services and as a result, when Cherwell Valley did open, it became the busiest service area in Europe and an important point on the road network.

While the M40 was being planned, the Department of Transport considered a number of vague areas where service areas could be built, including "near Banbury" and in the region of Chesterton, which is near M40 J9. Meanwhile Oxfordshire County Council conducted a large review of parking facilities in their county, and concluded that all of their needs could be met with a single service station built at either M40 J9 or M40 J10. They later concluded M40 J10 would be the best place to build a service station, and the Department of Transport agreed.

At the time, there were only a few miles of motorway in Oxfordshire, so you can forgive them for making such a critical mistake. They were acting on the understanding that it's better to have one big service station than several small ones, for environmental and traffic flow reasons, which is true but more relevant to A-roads. They thought the fact that Cherwell Valley would be serving so many different routes at once, including local residents using the B430, was a major bonus. The decision was made in 1984.

The Department of Transport probably should have known that making one service station so important and then placing it at a small and busy roundabout was going to cause issues. They had been struggling to convince operators to work with them, so to them "too busy" would be a major selling point when it came to convincing a developer to build here. They had previously clashed with local authorities over service station planning, so they were happy to have Oxfordshire on board. They considered a number of alternative sites, but ultimately approved the proposal and decided to take it forward, identifying a 56 acre site at the junction.

The strategy was agreed in 1986, but it took several more years to sign contracts and get the service area built. As a result, when the M40 was built, emergency toilet facilities were provided at this junction until the service area was ready.

M40 J10 was always busy, but initially it flowed well. Problems came in 2002 when the A43 was upgraded to provide a consistent dual carriageway to Northampton, and this project included upgrading J10 with an improvement that made things considerably worse. There is an argument that the new junction was compromised because it had to work around (and provide access to) the services, and while that may be true, it doesn't account for the layout being so bad. From this year onwards, Cherwell Valley would become notorious for its long queue to get into the services from the M40 northbound. Moto tried to claim compensation for lost custom due to the upgrade, but were unable to.

The junction was improved again in 2015, which resulted in more roadworks, more road closures and more teething issues. In 2016 Moto erected signs on the exit from their services, providing journey times to "the Highways Agency's traffic signals" - a wording that suggests they were unhappy that their customers were being affected by the delays.

As of 2019, Cherwell Valley is now one of Moto's busiest and most profitable sites. This will be partly down to the rebuild, and partly thanks to the Department of Transport's theory that a busy junction would be more lucrative.

Design

Cherwell Valley car park.
The services in 1996.

The original Cherwell Valley was a bit of a landmark design, as it was one of the first services to take advantage of its backdrop to create a more relaxing design. It was a low-level building draped in trees and designed to resemble a country house, and the entrance to the car park still creates the impression of a driveway today.

Granada claimed this was to meet changing customer demands, but the 120,000 trees they planted and the new hills they created also helped get the site through the planning process. They also built four ponds, reclaimed a stream, created areas of meadowland and introduced management schemes for three woods. A consultation was held to gather suggestions from HGV drivers.

The western end of the car park (and the southern end of the HGV park) were initially left empty, and were built at a later date. 200 HGV parking spaces were provided and overnight parking cost £8.

This effect didn't necessarily last: compared to bigger, brighter buildings which were later built it looked cramped and extensions in the 1990s made the front of Cherwell Valley look like any supermarket from the time, but even so many services took inspiration from it.

It was opened on 31 March 1994 by Michael Heseltine MP. The total investment was £20m. The contract had been won by Esso, who usually went into partnership with Granada.

Original Building

The building was initially painted bright red, and had an entrance in the middle with a small point, similar to those used by the brick-built supermarkets at the time.

Inside, the service area opened with a Burger King in the right-hand corner, a large Granada Restaurant dining area overlooking the river straight ahead, a Granada Shop on the left and a corridor leading to the toilets and an amusement arcade at the back. A Little Chef was later built in the corner, next to Burger King. A large patio area was included at the front, allowing for expansions like that.

Next to the main building was the Granada Lodge, painted bright white. This soon became Travelodge.

BT telephone box.
A large 1990s telephone box.

In 1999, Granada proposed extending the restaurant area to include a formal coffee lounge over the area surrounding the children's play area, with a new, larger play area being built behind the building. The planned lounge would have included a reception, 8 private rooms, 12 personal workstations and a terrace with picnic tables stretching over the area between the services and the motel. There would have also been a "BT Communications Room", which was eventually built as a separate building.

In 2000 a new entrance was creating to the left of the original, creating some additional shopping units (one of which was Thorntons), workspaces and a new entrance lobby with a coffee shop inside it. This was supposed to house 'Granada 2 Go', an express food store - the idea may have been short-lived or dropped in favour of Upper Crust or Caffè Ritazza. This was intended to have a large, paraboloid roof, but instead it opened with a more discrete, supermarket-style entrance. A new games arcade was placed in the old entrance.

In later years, the restaurant was branded 'Moto Restaurant' despite it having a standard Fresh Express/EDC offer. The Little Chef became a Costa, and retail units were combined to create WHSmith and one of the motorway network's first M&S Simply Food stores. A Ladbrokes was at the back in the old game arcade area.

There was also a plant room built between the motel and the services which was originally a tourist information centre. There were plans to connect this to the main building but this didn't happen.

The M&S and Travelodge were later extended. A pathway between the services and motel pointed the way to a walk around Stoke Lyne Brook.

Fire

Cherwell Valley fire.
The building after the fire.

On 15 April 2010 at 1pm there was a fire in one of Moto's store rooms which took hold of the roof and eventually destroyed the whole amenity building, narrowly missing the adjacent Travelodge. It was started by an electrical fault within an air-conditioning unit. Around 120 firefighters tackled the blaze which lasted until 5pm and resulted in delays on the M40 and a closure of the A43.

On 23 April 2010 a new marquee-style building opened at the western end of the car park as a temporary measure until better facilities could be set up. It could hold 100 people, served drinks and a limited hot food menu.

CherwellValleyTemporary.jpg
The temporary amenity building.

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Some better facilities that could house all the expected features opened on 15 July 2010 at the south-eastern end of the car park and were used until the permanent building was ready. This had the building raised on scaffolding. Ladbrokes wasn't included in the temporary building, and didn't return at all.

Heart Oxfordshire have some photos of the fire.

The building was demolished throughout May 2010.

Replacement

On 1 July 2010 a planning application was made for the final amenity building, with Moto claiming design work had started hours after the fire.

It was almost identical to Wetherby, with the same environmental credentials, but had been designed to accommodate busier peak periods with more units. All the brands (including Thorntons, which was unique to the services) were set to be included in the new building, but this didn't materialise: a meeting centre opened in place of Thorntons and Ladbrokes opened as Upper Crust.

The Travelodge closed at the same time as the fire. Moto were considering arranging a deal to sell the hotel to Starboard Hotels, which would have incurred a rebrand to Days Inn, but the plans were dropped and it reopened on 26 May 2011 as a Travelodge.

The new building opened on 30 June 2011, shortly before which it was announced that Domino's Pizza would be included. This idea didn't happen and was dropped.

As would be expected from a brand new amenity building, it has no scars from any extensions being built, creating an unmodified rectangle shape that makes it look slightly detracted from its surroundings. Trees around the entrance have been replaced by a patio area.

The new building is much more stylish, but with a large, airy dining area by the entrance facing the car park and the kitchen hiding the views over the meadow, it does look like it is a building design copied from elsewhere.

An official opening ceremony was held on 21 February 2012, attended by Mike Penning MP.

Petrol Station

After Esso won the contract to build this service area on Highways Agency land, they sold the majority of it to Granada and retained only the petrol station. This meant the petrol station has always been run slightly differently.

In 2016 it was sold to Euro Garages. They refurbished the petrol station to include a new Subway store, but it was removed in 2019. Euro Garages have installed signage around much of the service area promoting their portion of the site.

The land the main service area was built on continues to be owned by Highways England, except for the petrol station, which appears to have been purchased.

Survey Results

In 2021, Which? Magazine ranked Cherwell Valley 13th out of the 68 service areas they visited.

In Spring 2018, Transport Focus calculated a 91% satisfaction score for the services, rising to 95% in 2019.

In 2015, the services were rated 4 stars by VisitEngland.

In 2013 and 2014 the services won a platinum loo award.

In May 2013, Cherwell Valley gained its first 5 star rating from VisitEngland. It was also Moto's first 5 star rating.

Cherwell Valley was the national motorway service area winner in the 2012 Loo of the Year Awards.

In May 2012, VisitEngland rated the services as 4 stars. In August 2011, they gave them 3 stars, but it's not clear which building they were grading. The new one was said to have the best design of any service area.

In 2006 the services were graded 4/5 by Holiday Which?.

In 2005 and again in 2006, the services won a five star loo award.

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