Motorway Services Online

MSA Policy

Department for Transport Circular 01/2008 (Policy on Service Areas and Other Roadside Facilities on Motorways and All Purpose Trunk Roads in England) regulates, as its name suggests, various aspects of motorway services, rest areas, TRSAs, truckstops, lay-bys and local facilities in England, superseding all previous policies. Details on this and the previous ones can be found below:

Circular 01/2008 Review

On the 6th April 2010 a public consultation was launched regarding a review of Circular 01/2008 (see below). The main changes are:

  • Operators should ensure that drivers can pay parking charges retrospectively.
  • Introduction of caravan area signing.
  • The Highways Agency can step in where a service area is desperately needed.
  • Operators are encouraged to add electric car charging points.
  • Operators are encouraged to secure HGV parking areas.

The revised document is available from the Department for Transport.

In 2011, as part of a nationwide review of all traffic signs, some changes to the way services are signed were suggested, with brand logos being permitted on Diagram 2919.1 signs.

Circular 01/2008

Circular 01/2008, the current policy, can viewed be online. It was published in April 2008 after a Highways Agency consultation in 2007 and affected all planning applications created after the 2nd April. It was the first joint-policy for all roadside facilities, previously these had all been dealt with in separate documents and many aspects went unregulated.

The main changes were:

  • The Highways Agency will oppose any 'change of use' plans at former services.
  • Operators were reminded to provide a quality service, and an independent rating system was suggested.
  • Rest areas were introduced to fill gaps of less than 40 miles, and new signs were created for these.
  • The recommended distance between services was changed from 30 miles to 28 miles / 30 minutes, whichever is lesser.
  • The minimum requirements were clarified.
  • A preference was made for online services.
  • Advertisements aimed at passing motorists were banned.
  • Self-branded road signs were banned.
  • Trading was banned from service area bridges.
  • Park-and-ride systems, park-and-share points and coach interchanges were permitted, subject to an Impact Assessment.
  • Tourist information points, game arcades and traffic information points were supported and regulated.
  • TRSAs were no longer allowed in urban areas.
  • The rules were set out for signs for facilities in by-passed communities.
  • A minimum design was set out for lay-bys where trading can take place and a licensing system introduced.
  • A new sign for truckstops was created and the guidelines for its use set out.
  • All the service area sign designs were put together.
  • The minimum number of toilets and parking spaces were set out.
  • An absolute minimum distance of 12 miles was established.

The document also included a series of formulas for deciding the number of parking spaces and toilets a service area needs. We have reproduced this in an interactive format.

Review of Strategic Road Network Service Areas

Circular 01/2008 established that the Highways Agency should have a greater role in the development of new service areas, so in February 2010 the Highways Agency published a review of the locations of services on motorways and suggested routes where new services should be developed, namely the A1 in North Yorkshire, M42 east of Birmingham, the western section of the M25 and the M5 in Gloucestershire.

It also looked at TRSA locations and suggested upgrading many sites.

MSA Policy Statement

Because Circular 01/94 (see below) was created as part of large changes to the MSA development process, in July 1998 the MSA Policy Statement attempted to address some issues which had been discovered after that was created. A copy of it is hosted on Motorway Services Online.

The notable points were that:

  • Circular 01/94 had failed to see new companies enter the MSA market, but there had been a significant increase in applications from existing operators.
  • Some councils were going to have to consider to needs of motorists over local residents on roads where new services are desperately needed.
  • The M25 was listed as an exception to the rules, but it was stressed that the gap between services on it needed to filled by either one or two new services (as of 2010, this still hasn't happened).
  • Restrictions were put on the size of shopping and leisure areas within services.
  • Operators were required to have their plans assessed before redesigning the internal layout in an MSA. It also suggested that 'normal' road signs were used instead of self-branded ones.
  • Services were reminded to act in an environmentally and socially friendly manner, and their designs were supposed to sympathise with the environment.

Roads Circular 01/94

Roads Circular 01/94 was created in May 1994. It applies to services in England and Wales and a copy of it is hosted on Motorway Services Online.

In general it just reiterated what was in Circular 23/92, but a couple of the extra point were:

  • A basic formula for the number of parking spaces required was created. The required number of spaces were expected to be available within 15 years of the services opening.
  • The Highways Agency (England) or Welsh Office (Wales) should be consulted whenever changes to facilities near a motorway are proposed.
  • If any of these rules were broken then the signs for the services could be removed and the accesses closed.

Circular 23/92

Roads Circular 23/92 was created in August 1992 to facilitate the changes to the development process of an MSA, whereby it was now up to the developer to find a suitable site instead of the government. The aim was to see more, smaller services providing a range of facilities. A copy of it is hosted on Motorway Services Online.

It wasn't meant to restrict what services could do, but instead established the main points:

  • A general minimum distance of 15 miles between signed services was suggested. There was no maximum distance between services.
  • Local planning authorities should take the needs of motorists into account.
  • Free short term parking, toilets, fuel and a picnic area should be available 24 hours a day.
  • MSAs were expected to control the use of rear accesses.
  • New services should avoid being built in green belt land and should try to reduce their impact on the local environment.
  • The services were expected to be fully-accessible to disabled people and the sale and consumption of alcohol was banned. This was actually the first policy to refer to the sale of alcohol - previously the licensing act had prevented motorway services from selling alcohol, the wording of it meant that when developers started planning MSAs they weren't covered by it, creating an unusual legal loophole.

Circular Roads 4/88

Circular Roads 4/88 was the predecessor to 01/94. It was published in November 1988 and a copy of it is hosted on Motorway Services Online.

Between this and Roads Circular 01/94, the biggest change is that roads were under more direct government regulation, which meant that many issues didn't need to be addressed. The sale of alcohol, for example, isn't mentioned as this was covered by the licensing act. Other matters, such as the distance between services, were left to the DfT to decide on a case-by-case basis.

This circular therefore dealt mostly with what can and cannot be accessed from a motorway or trunk road. To put it simply, only service areas and junctions can have direct access from the network, with a few exceptions on urban trunk roads.

The network of services was described as "key sites with substantial diversification" rather than a network of frequent, smaller services. A policy of not allowing services which forces traffic to turn right across dual carriageways was also established.

As an aside, the document also talks about trunk roads which are "being built to near motorway standards", something that became really prevalent in the early 2000s.

Prior to this policy, the Highway General Division (1959-1969) and the Motorway Service Area Management Group/MSAB - Board (1969-1988) were responsible for ensuring service areas acted responsibly.


SPP 17 and PAN 75

Both of these documents were published in August 2005 following a reorganisation of transport-related documents. The two documents dealt with a whole range of transport issues as well as services, and can be viewed online - SPP 17, PAN 75. Most of it was the same as NPPG9, with the main exceptions being:

  • MSAs were expected to control the use of rear accesses.
  • Service area signs can be removed if a site breaks the minimum requirements.
  • It was suggested that services support the local community.
  • It was suggested that services had an element of competition within each site.


NPPG9 (full title The Provision of Roadside Facilities on Motorways and Other Trunk Roads in Scotland) was published in October 1998 and can be viewed online. The document was very similar to England's Roads Circular 01/94, the main differences being:

  • Services should provide adequate facilities on both sides of the road.
  • The A9 was listed as an exception to the usual rules whereby bypassed communities provided all the facilities.
  • A restriction was put on the size of retail areas.
  • Services should provide value for money(!)

Wales and Northern Ireland

Wales has always relied on developer's proposals for motorway services. Northern Ireland is the same, although they were mostly reluctant to embrace them.