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Rownhams services

Facilities | Rating | ReviewsRownhams
Road:M27 between J3 and J4

Address:Motor Way Service Station
Rownhams Lane
SO16 8AP
Telephone number:023 8073 4480
Signposted from the road?As McDonald's/Costa
Opened:1976 (westbound)
1987? (eastbound)
Grid reference:SU388177
Services type:Two sites located between junctions, connected by pedestrian subway.
Visit Rownhams/Roadchef's official website

The only 'proper' services on the entire south coast route, Rownhams feels fairly rural but it's located on a very busy stretch of motorway. Not only does it cater for west-east traffic, but it also carries north-south traffic heading between Southampton on the M271 at J3 and London and The Midlands on the M3 at J4. Despite this, the services are usually fairly quiet and it shows its age. It forms an unofficial gateway to the New Forest.


Restaurants: Costa, Fresh Food Café (westbound only), McDonald's, Costa Express, Krispy Kreme
eastbound only: Costa Drive Thru
Shops: Fone Bitz (westbound only), Royal Cavandish (westbound only), Top Gift, WHSmith Main Amenities: Children's Play Area, Ecotricity Electric Vehicle Charging Point, Jackpot £500, Picnic Tables, Showers, UK TruckClean TruckWashwebsite Motel: Days Innbook (westbound only) Forecourt: BP, BP Connect, Wild Bean Café Express

Parking Prices

First two hours free for all vehicles, after which cars must pay £12 and HGVs, caravans and coaches £27, or £29 to include a £10 food voucher.

Prices are paid using PayByPhone - more details or in the shop or restaurant. The location code is 5260 (westbound) and 5259 (eastbound).

The fees are strictly enforced by CP Plus.

Trivia & History

Two distinctly different designs make up the services. The parking areas and access roads were built with the M27, and the amenity buildings developed afterwards.

At night, sometimes one of the buildings are closed, bringing the subway back into use.

The site of the services was chosen as it is 12 miles from the original planned services at Meon Valley. When it opened to bids, Trusthouse Forte were forbidden from taking part because they already ran the nearest service area at the time, which was Fleet. In an administration error, Forte were accidentally sent the tendering papers, which they used to argue they should take part. They did take part - but they didn't win.

BP Express operate the filling stations here. It was one of three services which trialled only selling two brands of fuel, as the site was deemed "non-critical" when it was planned.


While the services were under construction, temporary portacabins were provided here. The westbound services also forms one of five bases for Boarhunt, a local recovery service. If there are significant delays at Southampton's docks most lorries are told to wait at the services.

Despite the location, the services are regularly referred to by Roadchef as being on the "M27 northbound".

In the Prior Report of 1978, Rownhams was described as "an ocean liner waiting for the tide to come in". It stuck out from all services as a complete white elephant, although this was blamed on delays in completing the M3. Roadchef later raised concerns when the M3 was postponed indefinitely.


The 'side' entrance to the westbound building

The older of the two sides, Rownhams westbound opened a short while after the M27 and consists of a white building with several hexagonal points, brown tinted windows and bare brick indoors. It is designed to be relatively well camouflaged, with the whole complex being lower than that of the motorway and the main entrance being unusually discreet for a service station.

Although this hasn't been taken as seriously over time, the success of the screening was compromised most in 2008 when the M27 was widened and the majority of the trees that separated it from the services were removed, creating a large tarmac area. Part of this achievement had already been compromised when the original planning inspectorate's dream of a rooftop garden were written off as being too expensive.

Eastbound traffic could access the site through a underpass, rather than a traditional bridge, which came out at the former coach entrance to the services, which is now very quiet. This could be some indication of what Hatfield would have looked like.

Despite planning permission suggesting otherwise, it doesn't look like this building has ever been extended. One early 2000s plan would have added a curved aluminium roof to the building. A plaque inside marks the opening of a "RoadChef development" on 1 July 1985, but it's not clear what this is - it could even be the eastbound services.

Branding and Layout

The toilets are at the front (nearest the car park, one by each entrance), and the restaurant is at the back, which extends further than it looks. Within this, a coffee shop was introduced to the middle and then moved closer to the aisle.

The eastern end of the restaurant was syphoned off to become a Wimpy bar, then The Burger Company. The exact history here isn't clear as proposals have been put forward through the 2000s to add McDonald's, Wimpy, Costa and Dr Beak's Chicken to the fringes of the restaurant, and many of these didn't materialise, but it looks like one former seating area has now become a boardroom. In any case, by each entrance an extra shop was introduced - one was called Surf Shack and became a temporary Costa which is still there, albeit it closed, and the other was replaced in favour of this mysterious supplementary restaurant. During these changes, the extent of an atrium room that was within the restaurant was reduced.

A motel was built here in 1989, passing between RoadChef Lodge, Travel Inn, Premier Inn and then Days Inn, built next to the former coach park. Eastbound traffic was directed to the motel, using the westbound HGV parking, by a series of markings taking them through the rear access and over the bridge, although it is now difficult to follow.

For some years, a portacabin existed by the front of the services providing tourist information. A play area was added in 1993 and removed in 2011.


In Spring 2012 McDonald's was introduced to the services, taking the opportunity to reface the front of the building, creating a more prominent entrance and changing the layout of the interior to create a larger Costa area and smaller restaurant, with the lobby directing customers in to the restaurant area rather than the toilets.


The more typical eastbound services

The eastbound building has a more traditional late-'80s brick and glass building. The 10-year advantage it has over its westbound counterpart makes it look much better kept. It is actually higher up than its surroundings, but the darker colours mean it still blends in. It's much smaller than the other side, but this is almost a given seeing as it was built to relieve it.

The opening of the services was presumably delayed until the completion of the M27 past Hedge End, as this work was attributed to the initially disappointing trade on the westbound side.

As a result of the smaller restaurant area, no fast food service was added, although The Burger Company was advertised so presumably its products were sold. This changed when McDonald's opened in 2015.

Until it was built, all the car park took you to was a pathway through to the other side. This is still there, but rarely used.

In 2000 and again in 2006, there were plans to build a lodge in the gap by the car park, but this never happened. The road signs still suggest there is a lodge here, and previously people would have been able to visit the westbound lodge via the rear access, but the markings for this have faded and the official advice is now to turn around at the next junction (which cannot actually be done, but never mind).

In November 2014 the services were closed for four days after diesel was spilled across the exit sliproad.

In July 2016 the first motorway Costa drive thru unit opened at the eastbound services, which required the access road to be re-aligned. This tiny unit offered no internal seating at all.

Survey Results

Use with care. Outdated surveys have been included for interest only.

In May 2012, Visit England rated the northbound services as 2 stars and southbound as 3 stars. In August 2011, both sides received 2 stars.

The temporary facilities were rated as "acceptable" by Egon Ronay.


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Services on the M27 none on M27
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Farlington (A27, 22 miles)
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noneRoadchef services Sutton Scotney (A34, 18 miles)

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