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Tebay services

Facilities | Rating | ReviewsTebay services
Road:M6 between J38 and J39

Address:Westmorland Motorway Services Ltd
Westmorland Place
CA10 3SB
Telephone number:01539 624511
Signposted from the road?Yes
Grid reference:NY605062 (northbound)]
NY608065 (southbound) ([ SABRE Maps)
Services type:Two sites located between junctions, with no public connection between them.
Visit Tebay/Westmorland's official website
Facebook Page
Twitter: @TebayServices

Arguably the UK's most popular and most famous service station, Tebay is a family-owned site which sits in the Lake District on the M6, consisting of two services offering great views. It has many nice and unique facilities such as a duck pond, a farm shop and a caravan park, and its quality and cleanliness are often praised.

Lorry drivers may prefer the J38 Truckstop, which is also ran by Westmorland and located a few miles to the south at junction 38.


Catering: Cafe, Food to Go Shops: Butcher's Counter, Farm Shop, Snack Bar Main Amenities: Children's Play Area, Dog Walking Area, Free Cash Machines, Meeting Room, Outdoor Barbecue (weather dependent), Showers
northbound only: Caravan Park, Ecotricity electric vehicle charging point, Tesla Supercharger
Motel: Tebay Services Hotelwebsite Forecourt: Esso, Shop, Coffee Bar, Food to Go, AdBlue Containers, Premier LPG, Car Wash

Parking Prices

First two hours free for all vehicles, after which cars must pay £10, HGVs must pay £16 to include a £3 food voucher and caravans must pay £18.

The fees are enforced by Westmorland Limited.

Trivia and History

Tebay services restaurant.
Simplicity is best in the restaurant.

Full details: History:Tebay

In 2010 the services raised £3,500 for the Cumbria flood appeal.

Tebay is one of the few sites where signage encourages vehicles to use the Rear Access, although 'no entry' signs are also used. This is mainly to serve the hotel and caravan park, which are technically built off-site.

Inside, the lack of advertising or loud colours gives it more in common with some National Trust properties than any other service station. The motorway network's first farm shops were opened here in 2003 by Prince Charles.

Survey Results

Use with care. Outdated surveys have been included for interest only.

In Spring 2017, Transport Focus calculated a 98% satisfaction score for the services, making it the eighth-best nationwide.

In 2015, VisitEngland gave the services 5 stars.

In July 2015, Tebay Services were awarded with the Samworth Brothers Rural Action Award at the Business in the Community Awards and were praised for being "genuine rural champions".

Tebay Services northbound was seen to be home to the 'most pedestrian-friendly car park in the UK' in a survey carried out in August 2015 by the Road Safety Markings Association.

In May 2012, VisitEngland gave Tebay south their first five star rating, with the northbound side getting four. The southbound gained a second five star rating in May 2013.

In 2011 Tebay northnound was the only motorway service area to enter the Loo of the Year Awards, and it was graded 5 stars.

In August 2011 the southbound services were rated 4 stars by VisitEngland, who said they had the best outside play area and landscaping and said it was best for families. However, also in August, Manchester Confidential suggested that the services suffered from the same pitfalls as many of the others when it comes to staff, food and cleanliness, with the only difference being the family values.

In November 2010 the southbound services won a five star loo award.

In October 2010 Sarah Dunning, the director of Westmorland, topped the Family Business category at the Institute of Directors' Director of the Year awards.

In December 2009 the services won a five star loo award and came top in the motorway services category, but few services took part in this.

In 2009 it won Egon Ronay's British Academy of Gastronomes' Grand Prix award, thought to be the first time a service station has ever won such a thing.

Also in 2009 it won the Northern Foods Rural Action Award in the Businesses in the Community Awards for Excellence. It was also listed in The Telegraph's top 50 farm shops, and The Times listed it as the best service station in the country.

In November 2006 the BBC's 'The Money Programme' loved Tebay's food but hated the prices that came with it.

Holiday Which? also loved Tebay, and in 2006 they chose it as the best service station in Britain.

The services were inspected by The AA on 3 and 4 April 2004 and it turned the general opinion of Tebay on its head. These are their results:

Road safety and parking:Acceptable
Outdoor facilities:Very Poor
Access and indoor facilities:Acceptable
Shop:Very Good
Communications:Very Poor
Pricing:Very Poor
Final Score:Poor

The services were said to offer good food and a good shop, but the toilets, floor and showers were all dirty and it was the only service area in the UK to ever fail the 'quality of access roads' test.

Tebay's farm shop won 'Best Local Retailer 2003' in 'BBC Radio 4's Food and Farming Awards'.

In 1991, a Which? survey rated the services as "average".

A 1978 government review described the services as "too small and a bit tatty".

In 1977, Egon Ronay rated the services as "poor", and he concluded by calling it "sad because there are possibilities here". It was "pleasant" until you received your food. The pastries were good, which he put down to them knowing a good bakery, but the rest of it was poorly-made from cheap ingredients.


Burton-in-Kendal (M6 northbound, 21 miles)
Killington Lake (M6 southbound, 11 miles)
Scotch Corner (A66, 44 miles)
Services on the M6 Southwaite (26 miles)

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