Motorway Services Online

Retrieved from "https://motorwayservicesonline.co.uk/Transport_Focus"

Transport Focus

Transport Focus is a watchdog for transport users in the UK, sponsored by the Department for Transport. In 2015, they branched out from just covering public transport to covering roads too, and in 2017 they started their first of what could be a regular investigation into motorway services.

2017 Survey[edit]

The first survey was conducted in Spring 2017, with the results presented at Beaconsfield in October 2017.

Although it analysed various aspects of how people use services, the main product was an individual customer satisfaction rating for every service station in England. The assessment covered road safety, pedestrian safety, wifi, and the quality of the exterior and interior.

Following the results, the Department for Transport pledged to investigate concerns with a shortage of HGV parking spaces.

Results[edit]

Perhaps surprisingly for what promised to be a rigorous review, the overall conclusion was that most services were already meeting customer's needs fine. Of the 112 services visited, only two scored less than 75%. Many received more than 90% satisfaction, and 97% of people polled said they would happily visit the same service station again.

Heston received the lowest score, while Reading and Rivington both scored 100%.

Within the operators, Extra came top, while Westmorland came second. The big three were all very close together, but with Welcome Break third, Roadchef fourth and Moto fifth.

Value for money on parking, availability of parking and value for money on food were the three biggest concerns raised.

The full results are included below.

Ranking Name Operator Score
1 Reading westbound Moto 100
1 Rivington northbound Euro Garages 100
3 Corley northbound Welcome Break 99
3 Gloucester northbound Westmorland 99
3 Gloucester southbound Westmorland 99
3 Knutsford southbound Moto 99
3 Norton Canes Roadchef 99
8 Tebay northbound Westmorland 98
8 Tebay southbound Westmorland 98
10 Beaconsfield Extra 97
10 Cobham Extra 97
10 Cullompton Extra 97
10 Tibshelf southbound Roadchef 97
14 Baldock Extra 96
14 Blackburn with Darwen Extra 96
14 Cherwell Valley Moto 96
14 Chester Roadchef 96
14 Durham Roadchef 96
14 Hilton Park northbound Moto 96
14 Hilton Park southbound Moto 96
14 Reading eastbound Moto 96
14 South Mimms Welcome Break 96
14 Taunton Deane southbound Roadchef 96
14 Telford Welcome Break 96
14 Woodall southbound Welcome Break 96
26 Birchanger Green Welcome Break 95
26 Blyth Moto 95
26 Donington Moto 95
26 Frankley southbound Moto 95
26 Hopwood Park Welcome Break 95
26 Leicester Forest East southbound Welcome Break 95
26 Newport Pagnell northbound Welcome Break 95
26 Rivington southbound Euro Garages 95
26 Tamworth Moto 95
35 Doncaster (North) Moto 94
35 Frankley northbound Moto 94
35 Hartshead Moor westbound Welcome Break 94
35 Northampton southbound Roadchef 94
35 Peterborough Extra 94
35 Tibshelf northbound Roadchef 94
41 Corley southbound Welcome Break 93
41 Leicester Forest East northbound Welcome Break 93
41 Michaelwood southbound Welcome Break 93
41 Pease Pottage Moto 93
41 Sedgemoor southbound Roadchef 93
41 Southwaite northbound Moto 93
41 Strensham southbound Roadchef 93
41 Taunton Deane northbound Roadchef 93
41 Watford Gap northbound Roadchef 93
41 Woolley Edge southbound Moto 93
51 Birch westbound Moto 92
51 Clacket Lane westbound Roadchef 92
51 Woodall northbound Welcome Break 92
54 Burton-in-Kendal Moto 91
54 Charnock Richard northbound Welcome Break 91
54 Fleet northbound Welcome Break 91
54 Hartshead Moor eastbound Welcome Break 91
54 London Gateway Welcome Break 91
54 Maidstone Roadchef 91
54 Northampton northbound Roadchef 91
54 Trowell northbound Moto 91
62 Ferrybridge Moto 90
62 Fleet southbound (temporary) Welcome Break 90
62 Heston westbound Moto 90
62 Killington Lake Roadchef 90
62 Lancaster southbound Moto 90
62 Stafford northbound Moto 90
62 Warwick northbound Welcome Break 90
69 Birch eastbound Moto 89
69 Burtonwood Welcome Break 89
69 Charnock Richard southbound Welcome Break 89
69 Michaelwood northbound Welcome Break 89
69 Newport Pagnell southbound Welcome Break 89
69 Sandbach northbound Roadchef 89
69 Strensham northbound Roadchef 89
69 Washington southbound Moto 89
77 Membury westbound Welcome Break 88
78 Keele northbound Welcome Break 87
78 Medway eastbound Moto 87
78 Oxford Welcome Break 87
78 Trowell southbound Moto 87
78 Warwick southbound Welcome Break 87
83 Chieveley Moto 86
83 Folkestone Stop 24 86
83 Leigh Delamere westbound Moto 86
83 Sedgemoor northbound Welcome Break 86
83 Toddington northbound Moto 86
88 Knutsford northbound Moto 85
88 Leigh Delamere eastbound Moto 85
90 Exeter Moto 84
90 Gordano Welcome Break 84
90 Medway westbound Moto 84
90 Sandbach southbound Roadchef 84
90 Southwaite southbound Moto 84
90 Wetherby Moto 84
90 Winchester northbound Moto 84
97 Severn View Moto 83
97 Watford Gap southbound Roadchef 83
99 Keele southbound Welcome Break 82
99 Lancaster northbound Moto 82
101 Thurrock Moto 81
102 Woolley Edge northbound Moto 80
103 Bridgwater Moto 79
103 Clacket Lane eastbound Roadchef 79
105 Membury eastbound Welcome Break 77
106 Rownhams eastbound Roadchef 76
106 Toddington southbound Moto 76
106 Washington northbound Moto 76
106 Winchester southbound Moto 76
110 Rownhams westbound Roadchef 75
111 Stafford southbound Roadchef 70
112 Heston eastbound Moto 62