Motorway Services Online

Fleet services

Welcome Break
Road:M3 between J4a and J5
Address:Welcome Break
M3 Services
Fleet Services
GU51 1AA
Telephone number:01252 621656
Signposted from the road?Yes
Previous operators:Trusthouse Forte
Grid reference:SU798558
Services type:Two sites located between junctions, connected by an internal bridge.
Visit Fleet/Welcome Break's official website

Built in the middle of a forest, Fleet is a popular service area on the main route between London and the South West. One of the local legends of services, it can get quite busy during holiday times and is one of few services to offer McDonald's as well as KFC and Burger King.


Main Amenities: Ecotricity Electric Vehicle Charging Point, Welcome Break Gaming
Restaurants: Burger King, Dunkin' Donuts, Harry Ramsden's, KFC, McDonald's, Starbucks, Subway, Tossed, Costa Express, Krispy Kreme, Starbucks Drive Thru
Shops: Fone Bitz, Waitrose, WHSmith
Motel: Days Inn[book rooms] (southbound only)
Forecourt: Shell (with: Autogas LPG), Costa Express, Krispy Kreme, Air1 AdBlue

Parking Prices

First two hours free for all vehicles, after which cars must pay £11.

Prices can be paid in the shop and restaurant, with instructions in each car park. They are strictly enforced by ParkingEye.

Trivia and History

The first motorway Starbucks drive thru

Fleet was one of the first services to try out Welcome Break's new look in 2006. It also appears to have quite a lot of Facebook groups - I count eight, most of which are complimentary.

It's one of two Welcome Break services which have a McDonald's. In 1995 Welcome Break announced that following its success they were going to open a McDonald's at all of their services, but this process was stopped after Welcome Break was bought by Granada who already had a deal with Burger King.

The BBC Domesday website suggests that in 1986, 60% of the services' trade happened on the westbound side.

An additional Waitrose store opened on the northbound side on 27 July 2012 and a Starbucks drive thru opened on the northbound side on 31 July 2012, which was a first for a motorway service station. The new Starbucks utilised a formerly disused forecourt building. This means that Starbucks is now open 24hrs, which was novel at the time. A Starbucks Drive Thru joined its northbound counterpart here on the southbound side on 19 October 2015.

The wooded surroundings the services are known for.

On BBC Southern Counties Radio, Jeremy Clarkson described the "Fleet cheat" where you use the services' back exit to avoid queues on the motorway, but he was told there were now rising bollards in use, to which he suggested getting a Hummvee.

Until 2001 there was a workshop still in use next to the southbound forecourt.

The hotel was first applied for in 1974, but didn't materialise until the late '80s. Also in 1974, plans were put forward to but a canopy over the forecourt and extend the main building.

Harry Ramsden's, Subway & Tossed outlets all opened here on the southbound side in March 2015. A Dunkin' Donuts outlet also opened here on the northbound side in March 2015.


For quite a while Fleet was the only service area on the M3, and even today it's the only 'proper' services for south-western traffic for the next 130 miles. It replaced the unbuilt Trumps Green services. It was also one of the first to go for a more rural design, with a tightening budget and environmental concerns not allowing for the more striking designs that had been used so far.

The footbridge at Fleet was built with this section of motorway, but the rest of the services weren't built for a few years, so for a while we were left with a bridge connecting two sides of wasteland.

Survey Results

In May 2012 and August 2011, Visit England rated the northbound services as 3 stars and the southbound side as 4 stars.

In 2008 the services won a five star loo award.

In 2006 and again in 2007, the toilets at the petrol station were given a three star loo award. The services themselves were rated four-star.

In 2005 the whole services won a five star loo award.

The services were inspected by the AA on the 24th and 25th of March 2007. These are their results:

Road safety and parking:Acceptable
Outdoor facilities:Very Poor
Access and indoor facilities:Very Poor
Shop:Very Good
Family Friendliness:Very Poor

The services were said to be well signed and supervised, with a good shop and clean facilities. The biggest problem raised was the lack of disabled access. The lack of outside space and cold snacks were also highlighted.

In 1992 the services won the entire Loo of the Year competition.


none on M3
South Mimms (M25 north, 52 miles)
Clacket Lane (M25 south, 23 miles)
Toddington (M1 north, 18 miles)
Services on the M3 Winchester (25 miles)
Popham (A303, 18 miles)
South Mimms (M25 north, 52 miles)Welcome Break services none

Visitor Feedback

Views expressed in these comments are those of the individual contributor. They are moderated by Facebook.

AA survey results from the Automobile Association, you can view the full report and what they were looking for in this PDF document.