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Fleet services

Welcome Break
Facilities | Rating | ReviewsFleet services
Road:M3 between J4a and J5

Address:Welcome Break
M3 Services
Fleet Services
GU51 1AA
Telephone number:01252 621656
Signposted from the road?Yes
Previous operators:Trusthouse Forte
Grid reference:SU798558
Services type:Two sites located between junctions, with no public connection between them.
Visit Fleet/Welcome Break's official website
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Fleet south-westbound currently has no HGV or coach parking, as detailed below. North-eastbound is fully open. The bridge is closed.


updated March 2017


Catering: KFC, McDonald's, Starbucks, Subway, Costa Express, Krispy Kreme, Yorkshire Tea, Starbucks Drive Thru Shops: Waitrose, WHSmith Main Amenities: Ecotricity electric vehicle charging point, Welcome Break Gaming, small dog walking area, picnic area Motel: none Forecourt: Shell (with: Autogas LPG), Select, Deli2go, Costa Express, Krispy Kreme, Yorkshire Tea, Air1 AdBlue


Catering: Burger King, Chopstix Noodle Bar, Harry Ramsden's, Starbucks, Costa Express, Starbucks Drive Thru Shops: Little Waitrose, WHSmith Main Amenities: Changing Places, Game Zone Motel: Days Innbook Forecourt: Shell (with: Autogas LPG), Select, Deli2go, Costa Express, Krispy Kreme, Yorkshire Tea, Air1 AdBlue

Parking Prices

First two hours free for all vehicles, after which HGVs, caravans and coaches must pay £27, or £29 to include a £9 meal voucher.

Note that Fleet southbound currently has no coach or HGV parking.

Prices can be paid in the shop with instructions in each car park. They are strictly enforced by ParkingEye.

Trivia and History

The Scott Mills plaque.

Full details: History:Fleet

Fleet is one of two Welcome Break services which have a McDonald's. It has attracted somewhat of a cult following, with compliments being paid about the variety of fast food facilities offered here from road users around the south.

On BBC Southern Counties Radio, Jeremy Clarkson described the "Fleet cheat" where you use the services' back exit to avoid queues on the motorway, but he was told there were now rising bollards in use, to which he suggested getting a Hummvee.

On 20 January 2016, it was officially announced that the footbridge was to be renamed 'The Scott Mills Bridge' after a campaign by BBC Radio 1 DJ Scott Mills was launched to get as many things to be named after him as possible. An official opening ceremony took place on Wednesday 16 March 2016 and a plaque has been placed on the southbound side to mark the renaming. The bridge survived the fire, but needs refurbishment.


The fire-damaged restaurant area.

On the night of 14 December 2016, the southbound services were severely damaged by a large fire, which started in a faulty coffee machine by the KFC unit and spread to the majority of the building, leaving only the new entrance. UKNIP has photos of the fire.

The northbound services opened shortly after, and the southbound filling station opened on 16 December 2016. The bridge passed a final assessment on the same day. The southbound filling station was later closed again to manage the traffic.

The southbound services reopened but with the majority partitioned off.

On 3 January 2017 the southbound toilets, entrances, bridge access (benefiting from a new coat of paint) and facilities associated with the car park were temporarily opened earlier than expected, with boards separating the damaged dining area. Other facilities were available via the bridge.

On 11 January WHSmith reopened, and a temporary Harry Ramsden's truck was parked outside. A temporary Starbucks opened at the end of January, in addition to the existing drive thru.

Full facilities, which are provided in a temporary building located in the HGV park, opened on 23 March 2017, offering Burger King, Chopstix Noodle Bar, Harry Ramsden's, Starbucks, WHSmith, and the motorway network's only branded Little Waitrose. The building had formerly been used as a food hall for athletes during the London 2012 Olympics.

Replacement Building

The opening of the temporary southbound building allows for the destroyed southbound services, including the salvaged portion, to be demolished. This will be replaced by a new, taller and airier building.

Seven food units and two shopping units will be provided around the side of the building, with internal and external seating areas overlooking the forest by the hotel. Two entrances will be maintained and the footbridge access will be reconnected. Toilets will be in the far corner.

The new building is expected to be finished in 2018.

Survey Results

Use with care. Outdated surveys have been included for interest only.

In 2015, both sides of the services were rated 4 stars by Visit England.

In May 2012 and August 2011, Visit England rated the north-eastbound services as 3 stars and the south-westbound side as 4 stars.

In 2008 the services won a five star loo award.

The services were inspected by the AA on the 24th and 25th of March 2007. These are their results:

Road safety and parking:Acceptable
Outdoor facilities:Very Poor
Access and indoor facilities:Very Poor
Shop:Very Good
Family Friendliness:Very Poor

The services were said to be well signed and supervised, with a good shop and clean facilities. The biggest problem raised was the lack of disabled access. The lack of outside space and cold snacks were also highlighted.

In 2006 and again in 2007, the toilets at the petrol station were given a three star loo award. The services themselves were rated four-star.

In 2005 the whole services won a five star loo award.

In 2004, Good Housekeeping rated the services as one star, complaining of its "dirty car park", "old buildings" and "terrible" food.

In 1992 the services won the entire Loo of the Year competition.

In 1991, a Which? survey rated the services as "average".

In 1977 Egon Ronay rated the restaurant as "acceptable" and the café as "poor". He found the building design created a pleasant atmosphere, but it was ruined by very slow service with long queues.

A government service station critic wrote highly about Fleet, his favourite services, in 1975, saying: "a pleasant and tranquil dignified sort of place where people rarely have to be herded like cattle and one to which you could take a planning committee to show them that a service area need not be brash and gaudy and garish, there are already signs that it may not stay this way".


none on M3
South Mimms (M25 north, 52 miles)
Cobham (M25 south, 23 miles)
Toddington (M1 north, 18 miles)
Services on the M3 Winchester (25 miles)
Popham (A303, 18 miles)
South Mimms (M25 north, 52 miles)Welcome Break services none

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AA survey results from the Automobile Association, you can view the full report and what they were looking for in this PDF document.