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Frankley services

Facilities | Rating | ReviewsFrankley services
Road:M5 between J3 and J4

Frankley Motorway Services
Illey Lane
B32 4AR
Telephone number:0121 5503131
Signposted from the road?Yes (northbound)
As Burger King/Costa/M&S (southbound)
Previous names:Birmingham South?
Grid reference:SO988812 (SABRE Maps)
Services type:Two sites located between junctions, with no public connection between them.
Visit Frankley Northbound/Moto's official website
Visit Frankley Southbound/Moto's official website

Neatly playing down its associations with one of the country's busiest motorways by overlooking the rolling hills of Worcestershire are two of the oldest buildings on the network. It won't win any awards for architecture, but it has a job and it does it.


Catering: Burger King, Costa, Greggs, Costa Express, Krispy Kreme Shops: M&S Simply Food, WHSmith Main Amenities: Ecotricity electric vehicle charging point, Lucky Coin, Showers Motel: Travelodgebook (southbound only) Forecourt: BP, Shop, Costa Express, Krispy Kreme, Air1 AdBlue, Greggs (southbound only)

Parking Prices

First two hours free for all vehicles, after which cars must pay £15 and HGVs, caravans and motorhomes £24.50. HGVs can pay £26 to include a £10 food voucher.

Prices are paid using PayByPhone - more details. The location code is 2438 (northbound) and 2439 (southbound).

The fees are strictly enforced by CP Plus.

Trivia and History

Frankley services.
Bright colours in the southbound services.

Full details: History:Frankley

It seems there will never be an end to the jokes about Frankley's name, especially as it's close to Rubery.

As of 2014, the nationwide downscaling of restaurants and retail shops had left the centre of the northbound services and the upper level of the southbound services largely boarded up, with Greggs and Burger King making up the majority of the trade. This is an interesting contrast with many nearby services, which had grown in recent years.

On the northbound side, this was put right in March 2017 with a new M&S Simply Food store opening in the centre of the building.

There were plans for a southbound Greggs here for several years before the forecourt gained one on 9 March 2017 and finally the main amenity building gained a Greggs kiosk outside on 12 January 2018.

Survey Results

Use with care. Outdated surveys have been included for interest only.

In Spring 2017, Transport Focus calculated a 94% satisfaction score for the northbound services and 95% for the southbound services.

In 2015 and in May 2012, VisitEngland rated the southbound services as 4 stars and northbound as 3. In August 2011, they gave them both 3 stars.

In late 2006 Frankley starred on the BBC's 'The Money Programme', which described it as 'terrible'. At 2pm it had ran out of food.

In 2006 Frankley was also noted for having the best toilets at any UK motorway service area.

Also in 2006, the services were rated 3/5 by Holiday Which?

In 2005 the services won a five star loo award.

The services were inspected by The AA on 4 and 5 April 2004. These are their results:

Road safety and parking:Good
Outdoor facilities:Very Poor
Access and indoor facilities:Acceptable
Shop:Very Good
Service:Very Good
Communications:Very Poor
Pricing:Very Poor
Final Score:Poor

The self-service restaurant, range of goods in the shop and staff were all good, but the building was old, dirty, had few external facilities and had a long wait for a poor range of unappetising meals.

In 1991, a Which? survey rated the services as "average".

In 1977, Egon Ronay rated the services as "acceptable", describing it as "clean and attractive" but offering a poor selection of food.

In 1975, the services were reviewed by the Birmingham Consumer, who described it as bright and well-lit. The majority of the facilities were very clean, except the toilets.


none on M5
Hilton Park (M6 north, 18 miles)
Corley (M6 south, 31 miles)
Telford (M54, 33 miles)
Tamworth (M42 north, 34 miles)
Services on the M5 Strensham (29 miles)
Hopwood Park (M42, 11 miles)
Hilton Park (M6 north, 18 miles)
Tamworth (M42 north, 34 miles)
Moto services none nearby

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