Motorway Services Online

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Cardiff West services

(Gwasanaethau Gorllewin Caerdydd)


M4 at J33
(also accessible to traffic on the A4232)

Signposted from the road? As Greggs/Costa/Burger King

Post Code:

CF72 8SA

map and directions


Single site located at a junction.

Rating: See the reviews

Even as far as motorway services go, Welsh services seem to be much of a muchness. It is sadly very difficult to write something about Cardiff West.


Catering: Burger King, Costa, Greggs, Costa Express, Krispy Kreme Shops: WHSmith Main Amenities: Children's Play Area, Ecotricity Electric Vehicle Charging Point, Full Hou$e, Showers Motel: Travelodgebook Forecourt: BP, Spar, Subway, West Cornwall Pasty Co, Costa Express, AdBlue4You

Parking Prices

First two hours free for all vehicles, after which cars must pay £15 and HGVs, caravans and motorhomes £23. HGVs can pay £25 to include a £10 food voucher.

Prices are paid using PayByPhone - more details. The location code is 2431.

The fees are strictly enforced by CP Plus.

Contact Details

Moto Services
Cardiff West Motorway Services Area
Mid Glamorgan
CF72 8SA

  • Telephone number: 029 2089 1141
  • Grid reference: ST093796

Trivia and History

Cardiff West Greggs 2016.JPG
The Greggs takeaway.

Camera icon

Opened by Rank 1991
Sold to Pavilion 1992
Sold to Granada 1997
Re-branded Moto 2001

The filling station here was formerly branded Esso and is operated by Rontec.

A recent upgrade to the westbound side of the junction saw two dedicated lanes provided for the services - this is more than any other service area, despite Cardiff West being one of the quieter ones. Unfortunately, the exit from the roundabout only has one lane, making the additional one pointless and slightly dangerous.

At the entrance is an unusual sign with symbols on it, like at Severn View.


Welsh motorways aren't covered by England's Department for Transport, which means the planning system for services was virtually a free-for-all. The effect of this appears to have been that competition around the Swansea area was much more intense, while closer to Cardiff there was much less interest.

It's more likely that the local authorities here were more hostile to proposed services. In 1981 there were plans to build a service area in the south-east quadrant of the junction here, but this was dropped.

Cardiff West was eventually built by Rank, as one of their last projects, and its building is very simple by their standards.


Greggs opened here on 7 March 2013. At the time of opening, this Greggs outlet was unusual compared to others as it is accessed from within the main restaurant area. Even so, it sells takeaway food and for tax reasons that food can't be consumed in the restaurant area.

The Travelodge reception is also accessed through the main building.

The amenity building is built on a slight slope, with a car park at each end. Disabled access is provided through a dedicated doorway and parking area.

The former restaurant servery has been partitioned off, with catering now provided by Greggs and Costa.

Old Survey Results

In 2006, Cardiff West was rated as 3 out of 5 by Holiday Which? and they received a four star loo award.

The services were inspected by The AA on 24 and 25 March 2007. These are their results:

Road safety and parking:Good
Outdoor facilities:Acceptable
Access and indoor facilities:Acceptable
Shop:Very Good
Family Friendliness:Good
Hygiene:Very Poor
Pricing:Very Poor
Final Score:Acceptable

The services were said to be well signed and have good facilities, but they were let down by the prices and variety of food on offer. The baby changing room was described as "a potential health hazard".

Cardiff West was also inspected by The AA on 4 and 5 April 2004. These are their results:

Road safety and parking:Acceptable
Outdoor facilities:Acceptable
Access and indoor facilities:Very Poor
Shop:Very Good
Service:Very Good
Communications:Very Poor
Hygiene:Very Good
Pricing:Very Poor
Final Score:Acceptable

In this report, the services were noted for their indoor facilities and cleanliness, but the variety and quality of food was said to be a real let-down.

In 1991, a Which? survey rated the services as "average".


Cardiff Gate (8 miles) Services on the M4 Sarn Park (12 miles)
Leigh Delamere (54 miles)
Severn View (M48, 33 miles)
Moto services Swansea (35 miles)

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