Clacket Lane

Clacket Lane
Clacket Lane
Road:M25 between J5 and J6
Address:Roadchef Motorways Ltd
Motorway Service Area M25 Westbound
Clacket Lane
TN16 2ER
Telephone number:01959 565577
Signposted from the road?As McDonald's/Costa
Previous names:Titsey Woods
Grid reference:TQ423545
Services type:Two sites located between junctions, with no public connection between them.
Visit Clacket Lane/Roadchef's official website

Clacket Lane consists of two large services on the M25 and they're a popular stopping point for coaches and lorries. It recently became one of few services to have gained McDonald's and Hot Food Co, with many more set to follow.



Main Amenities: Children's Play Area, Ecotricity Electric Vehicle Charging Point, Jackpot £500, Regus Express (westbound only), Showers
Restaurants: McDonald's, Fresh Food Café, Costa, Chozen Noodle, Costa Express, Krispy Kreme
Shops: WHSmith, Fone Bitz, Cotton Traders
Motel: Days Inn[book rooms]
Forecourt: BP, Wild Bean Café

Parking Prices

First two hours free for all vehicles, after which cars must pay £12 and HGVs, caravans and coaches £24, or £28 to include a £10 food voucher.

Prices are paid using PayByPhone - more details or in the shop or restaurant. The location code is 5258 (westbound) and 5257 (eastbound).

The fees are strictly enforced by CP Plus.

Trivia & Details

Between 1993 and 2008, Clacket Lane westbound was thought to be the largest services in the country. It also describes itself as the "brightest". At one point it also had the most expensive fuel.

They are situated below the North Downs, and until recently for a significant distance either side there were no other services.

For a long time the services have had a problem with lorries parking on the hard shoulder to access the services. There are now bilingual 'no parking' signs on the exit from the services on each side.

The services sit right next to the Kent-Surrey border, causing confusion as the nearest postal town (Westerham) is in Kent, but the services aren't. Therefore, although "Westerham, Surrey" is usually wrong, when talking about the services it's right. The two buildings were therefore designed to form a gateway to Kent/Surrey respectively, and the westbound side, once the first services for traffic coming up the newly-formed M20, a gateway to England, with a traditional design trying to mimic a courtyard.

The services was the first Roadchef site to introduce the 'Engenie Electric Car Charging Points'.

The filling stations here were previously ran by Total. This then changed to Shell in early 2013 which then, in September 2013, changed to BP. BP now operate the filling stations here.


The site of Clacket Lane was chosen from around five possible junctions on the southern section of the M25, and quickly beat junction 5 to being the preferred location as it offered the most space. Between J5 and J6 (known as the 'Titsey Woods' option), three individual sites were then assessed. For ease of identification, those three were named Titsey Woods, Clacket Lane and Brasted - Clacket Lane being literally named after the adjoining the street. That option was chosen and the unusual name stuck.

The decision to change the name from Titsey Woods to Clacket Lane was to identify the three options and not, as this site has previously suggested, because there were fears 'Titsey services' wouldn't be taken seriously. In each amenity building there is a large cabinet titled 'The History of Titsey Woods', which has several Roman artefacts which were discovered whilst the services were constructed.

As Roadchef expanded the site, the sliproads became incredibly short so they were eventually extended to improve safety, leaving four very clear 'ghost exits' on the carriageway. It also explains why the access roads through the services appear to head for the motorway and then curve away from it.

The westbound services were designed in the knowledge they'd be the first stop for traffic coming from the continent, so they tried to give a strong welcome to England and to Surrey. Eastbound considered itself 'The Gateway to Kent'.

Survey Results

In May 2012 and August 2011, Visit England rated the services as 3 stars.

Lord Adonis (Secretary of State for Transport) said he was "very impressed" by the services when he made a surprise visit in September 2009, saying it was clean and provided a good meal.

The services were inspected by the AA on the 24th and 25th of March 2007. These are their results:

Road safety and parking:Good
Outdoor facilities:Acceptable
Access and indoor facilities:Acceptable
Shop:Very Good
Family Friendliness:Acceptable
Pricing:Very Poor
Final Score:Acceptable

The services were said to be well supervised with a good range of items in the shop and restaurant. The food wasn't tasty though, it had no picnic benches or indoor play area, it was very expensive and it was described as dirty, with the fold-away baby changing tables being described as "hazardous to health".

The services were also inspected by the AA on the 3rd and 4th of April 2004. These are their results:

Road safety and parking:Good
Outdoor facilities:Acceptable
Access and indoor facilities:Good
Shop:Very Good
Communications:Very Poor
Hygiene:Very Poor
Pricing:Very Poor
Final Score:Poor

In this test, the services were said to be well prepared and tasty. Again, the variety of stock in the shop was brought up, but again the services were described as "extremely dirty". The shop was expensive and the staff were unfriendly, too.


Thurrock (18 miles)
Maidstone (M20, 26 miles)
Medway (M2, 30 miles)
Tollgate (A2 eastbound, 21 miles)
Cobham (A2, 23 miles)
Services on the M25 Pease Pottage (M23, 23 miles)
Fleet (M3, 48 miles)
Ripley (A3, 26 miles)
Cobham (M25, 23 miles)
Maidstone (M20, 26 miles)Roadchef services none nearby

Visitor Feedback

Views expressed in these comments are those of the individual contributor. They are moderated by Facebook.

AA survey results from the Automobile Association, you can view the full report and what they were looking for in this this PDF document for the 2007 test, or this one for the 2004 results..

Retrieved from ""

Something not right? Anyone can edit this page, simply log in or register first.

Share this: