Clacket Lane services
|Facilities | Rating | Reviews|
|Road:||M25 between J5 and J6|
MAP AND DIRECTIONS
|Address:||Roadchef Motorways Ltd|
Motorway Service Area M25 Westbound
|Telephone number:||01959 565577|
|Signposted from the road?||As McDonald's/Costa|
|Previous names:||Titsey Woods|
|Services type:||Two sites located between junctions, with no public connection between them.|
|Visit Clacket Lane/Roadchef's official website|
Clacket Lane consists of two large services on the M25 and it's a popular stopping point for coaches and lorries.
Catering: Costa, Fresh Food Café, McDonald's, Costa Express, Krispy Kreme
westbound only: Chozen Noodle Shops: Cotton Traders, Fone Bitz, WHSmith
eastbound only: Leaf Gifts, Spar Main Amenities: Children's Play Area, Ecotricity electric vehicle charging point, Jackpot £500, Showers
westbound only: Regus Express Motel: Days Inn Forecourt: BP, BP Connect, Wild Bean Café
First two hours free for all vehicles, after which cars must pay £12 and HGVs, caravans and coaches £24, or £28 to include a £10 food voucher.
Prices are paid using PayByPhone - more details or in the shop or restaurant. The location code is 5258 (westbound) and 5257 (eastbound).
The fees are strictly enforced by CP Plus.
Trivia & Details
Between 1993 and 2008, Clacket Lane westbound was thought to be the largest services in the country. It also described itself as the "brightest". Being close to London and the Channel Ports, it has also at times stood out for its higher prices.
For a long time the services have had a problem with lorries parking on the hard shoulder to access the services. There are now bilingual 'no parking' signs on the exit from the services on each side.
The services sit right next to the Kent-Surrey border, causing confusion as the nearest postal town (Westerham) is in Kent, but the services aren't. Therefore, although "Westerham, Surrey" is usually wrong, when talking about the services it's right. The two buildings were therefore designed to form a gateway to Kent/Surrey respectively, and the westbound side, once the first services for traffic coming up the newly-formed M20, a gateway to England, having a traditional English design trying to mimic a courtyard. Some of this styling is applied to the eastbound side, such as the brick wall around the building.
The services was the first Roadchef site to introduce the 'Engenie Electric Car Charging Points'. These later changed to 'Ecotricity' charging points.
As with all Roadchef services, the inside used to have a long corridor design. Much of this is retained at the back, but in 2012 a McDonald's was introduced with a large seating area that crossed the main corridor, and a much smaller servery.
A Spar was trialled here in 2003, and introduced again in 2016.
The site of Clacket Lane was chosen from around five possible junctions on the southern section of the M25. It was held as a back-up site from 1971, with Chevening being the preferred site but confirmed as being unusable in 1976. Between J5 and J6 (known as the 'Titsey Woods' option), three individual sites were being repeatedly assessed. For ease of identification, those three were named Titsey Woods, Clacket Lane and Brasted - Clacket Lane being literally named after the adjoining the street. That option was chosen and the unusual name stuck.
The decision to change the name from Titsey Woods to Clacket Lane was to identify the three options and not, as this site has previously suggested, because there were fears 'Titsey services' wouldn't be taken seriously. In each amenity building there is a large cabinet titled 'The History of Titsey Woods', which has several Roman artefacts which were discovered whilst the services were constructed.
Objectors to the services took the proposal to the High Court, arguing that the Department for Transport would not regulate it sufficiently. This caused a delay to many other services which were planned at the time. Indeed the site of Clacket Lane was chosen in 1976, but it took almost 20 years to make it past all the studies and arguments, started after the Daily Mail wrongly suggested the services had been planned in secrecy, alluding to it being promoted from 'alternative' to 'preferred'.
As it was the preferred site when the M25 was built in 1979, ghost slips were included here. However, the services took so long to open that the eventual plan was much larger than before, and didn't use those slips.
It cost Roadchef £35m to develop.
In May 2012 and August 2011, Visit England rated the services as 3 stars.
Lord Adonis (Secretary of State for Transport) said he was "very impressed" by the services when he made a surprise visit in September 2009, saying it was clean and provided a good meal.
The services were inspected by the AA on the 24th and 25th of March 2007. These are their results:
|Road safety and parking:||Good|
|Access and indoor facilities:||Acceptable|
The services were said to be well supervised with a good range of items in the shop and restaurant. The food wasn't tasty though, it had no picnic benches or indoor play area, it was very expensive and it was described as dirty, with the fold-away baby changing tables being described as "hazardous to health".
The services were also inspected by the AA on the 3rd and 4th of April 2004. These are their results:
|Road safety and parking:||Good|
|Access and indoor facilities:||Good|
In this test, the services were said to be well prepared and tasty. Again, the variety of stock in the shop was brought up, but again the services were described as "extremely dirty". The shop was expensive and the staff were unfriendly, too.
|Thurrock (18 miles)|
Maidstone (M20, 26 miles)
Medway (M2, 30 miles)
Tollgate (A2 eastbound, 21 miles)
Cobham (A2, 23 miles)
|Services on the M25||
Cobham (23 miles)|
Pease Pottage (M23, 23 miles)
Fleet (M3, 48 miles)
Ripley (A3, 26 miles)
|Maidstone (M20, 26 miles)||Roadchef services||none nearby|
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