Chieveley

Chieveley
Moto
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Road:	M4 at J13
Address:	Moto Hospitality Ltd Chieveley Motorway Services Area Oxford Road Hermitage Thatcham Berkshire RG18 9XX
Telephone number:	01635 248024
Signposted from the road?	As Burger King/Costa/M&S
Opened:	1986
Previous operators:	Granada
Previous names:	Newbury
Grid reference:	SU479724
Services type:	Single site located at a junction.
Visit Chieveley/Moto's official website

A busy service area off the complex M4/A34 interchange offering all the basic facilities.

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Facilities

General: Children's Play Area, Showers, Wi-Fi
Restaurants: Eat & Drink Co., Burger King, Costa Coffee
Shops: WH Smith, Marks and Spencer Simply Food, Ladbrokes, Krispy Kreme
Fuel: BP with pumps for Unleaded, Ultimate Unleaded, Diesel, Ultimate Diesel, LPG and AdBlue.
Motel: Travelodge^{[book rooms]}

Parking Prices

First two hours free for all vehicles, after which HGVs must pay £16, or £18 to include a £7.50 food voucher.

There are two car parks at Chieveley Services.

1. There is a long stay car park on the left as you come in, signposted Travelodge. This costs £10 for stays over two hours.

2. The parking in front of the restaurants and shops (on the right as you come in) is free for stays up to two hours, £25 for stays of longer than 2 hours.

If you do not pay in advance and stay for over two hours you are liable for a fine of £80.

Parking must be paid for using a credit or debit card and uses the PayByPhone (Verrus) service. American Express is NOT accepted.

If you don't see the long stay parking on your way in then you have to leave the services and navigate the roundabout network to make your way back in. There is no way to drive to the long stay parking once you have reached the short stay car park.

Trivia

For years this unofficial sign was the only one on the M4

The services originally sat on the A34 southbound with a link back to the Chieveley Roundabout, so there was a lot of confusion as to whether the services were originally aimed at M4 traffic or not. Certainly, not too long ago the services weren't signed from the M4 because it wasn't deemed necessary and there were fears that the junction wouldn't cope with the extra traffic, much like Markfield. Even today the services feature non-standard signs on the motorway.

In 2004 much-needed improvement works came to Chieveley, which involved directing the A34 away from the roundabout. The works gave Chieveley a new entrance, and because the roundabout no longer had A34 traffic to deal with it was decided that there is enough capacity for the services to be signed from the M4. The old loop road isn't needed any more but it is still there for works traffic. Unfortunately, Moto didn't make a big effort when it comes to updating Chieveley, and there's still arrows pointing to bushes and signs suggesting that the services are only for the A34.

There is a Hilton Hotel opposite the services, but it's not part of the Moto site. To avoid confusion, both the Hilton Hotel and Moto's on-site Travelodge are signed as tourist attractions, and where appropriate "hotels" is used.

Like most M4 services, Chieveley was discussed on Gavin and Stacey, where Smithy says of it "Chieveley's the best, it's insane".

In 2010 the AA pointed out that the fuel at Chieveley cost 7p more than a local garage 1 mile away. Moto blamed BP for the prices, while BP blamed Moto.

There are plans to extend the lobby area, putting a Costa Coffee stand within it rather than in the concourse.

Survey Results

In 2006 the services won a four star loo award and were graded 2/5 by Holiday Which?.

Alternatives

Comments and Reviews

Showing the most recent responses only: for the full thread and the ability to edit your own posts, you need to view the topic in the forums.
Author: Message: allen1jeremy Back in 1990 my family stopped at these services on our way back from France and my parents had coffee there and they were not impressed with it as they said it tasted like dishwater so we did not stop there since except to buy canned soft drinks there in 1992 on our way back from seeing WWE Summerslam at Wembley Stadium. Posted: 24 Aug 2010, 19:46 Anonymous "A Parking Charge Notice issued on private land, which these services are, is not a Penalty Charge notice it is simply an invoice as far as the law is concerned. They call it a Charge Notice to make people believe it is a legally enforcable charge. It is not and you do not have to pay it. Send the notice to the issuer politely stating that you will not be paying this "invoice" as you did not agree to pay that amount for the service offered." Yes but by parking in the car park you are accepting the terms and conditions of use provided they are clearly displayed, you therefore did agree to the pay the amount for the services offered. However under the Unfair Terms and Conditions in Consumer Contracts Act the cost of the "fee" has to be proportional to the service provided and the fee cannot represent a penalty of any kind. In this case I would argue that it is a penalty and not enforceable as a similar service for HGV's can be purchased for 17.50 Posted: 08 Aug 2010, 10:47 SID WALKER Today i received a letter throu the post regarding a parking fine for me parking my tractor unit on the services while waiting, I know i was around five hours but i spent a bit of money in the services area, We where near the truck for about two hours ,when a services car park attendant pasted us a few times and never mentioned the restriction on the parking times, i think this is crafty way to make money, taking pictures of your vehicle and not adviseing you on how long you can park there without a charge. This will be the first and last time i ever use this services and will advise others to do the same!!!!!! Yours the travelling showmen and traders. 3 august 2010. Posted: 06 Aug 2010, 21:11 Anonymous Judging by the comments left, an overnight travel break (on a long trip) in the HGV car park with a tourer caravan is out of the question now(?) So much for the signs 'Tierdness Kills, Take a Break'. (Unless of course someone can throw light on the situation???) Posted: 06 Jul 2010, 19:48 Anonymous Three of our Sales team had a meeting at MOTO Chieveley on 02/06/10 This meeting went on for a bit over 3 hours. During this time, a number of items were purchased for consumption, including coffees and lunches. As this Services is quite close to our agents home so use Chieveley quite regularly. Today all three of our sales team received a Parking Charge Notice demanding £50.00 (if we pay by the 21th - otherwise they want £80.00), for overstaying the 2 hour limit. I think this is disgraceful by MOTO Well done Moto Chieveley!! for putting revenue before customers. Looks like I will not be using Moto again. Paresh (Pareshv20@hotmail.com) Posted: 11 Jun 2010, 11:08 Anonymous Anonymous wrote: A Parking Charge Notice issued on private land, which these services are, is not a Penalty Charge notice it is simply an invoice as far as the law is concerned. They call it a Charge Notice to make people believe it is a legally enforcable charge. It is not and you do not have to pay it. Send the notice to the issuer politely stating that you will not be paying this "invoice" as you did not agree to pay that amount for the service offered. I wonder if that would apply to overnight HGV parking as well, I think not. We even have a Minister for Transport who seems to think there is plenty of free overnight parking for HGV's. He needs to get out more!!! Posted: 14 Mar 2010, 17:43 Anonymous I visited this moto services on 04th Feb 2010 and met with several customers, we had drinks and lunch as the meeting went so well. Inadvertently we stayed beyond the 2hr limit and received a parking charge notice a few days later. Pay £50 within a time period and then up to £80 after that. I was pretty disgusted to receive this notice and i can confidently say i will not be going to this service station again and inviting my customers to a service station which rips their customers off!!!! Well done MOTO for encouraging your customer to return in the future!!!!!!!NOT. Posted: 16 Feb 2010, 17:59 Anonymous A Parking Charge Notice issued on private land, which these services are, is not a Penalty Charge notice it is simply an invoice as far as the law is concerned. They call it a Charge Notice to make people believe it is a legally enforcable charge. It is not and you do not have to pay it. Send the notice to the issuer politely stating that you will not be paying this "invoice" as you did not agree to pay that amount for the service offered. Posted: 01 Jan 2010, 13:23 Anonymous I am appalled by the cost of parking at this service station. I went for a short meeting during which i purcahsed food and drink and stayed a little over two hours and am disgusted that i am now having to pay a £50 fine. Posted: 12 Nov 2009, 18:06 Pro-Dec One of our Sales team had a meeting at Chieveley last week. Due to a late start and high interest shown by the customer, this meeting went on for a bit over 3 hours. During this time, a number of items were purchased for consumption, including coffees and lunches. As this Services is quite close to our employee's home, he uses Chieveley quite regularly - probably 15-20 times in the past 2 years. In today's mail, we received a Parking Charge Notice demanding £50.00 (if we pay by the 24th - otherwise they want £80.00), for overstaying the 2 hour limit. Well done Moto Chieveley!! What a great example of how to get more customers and revenue!! Not. Posted: 12 Nov 2009, 15:39
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