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Norton Canes services

Norton Canes
Facilities | Rating | ReviewsNorton Canes services
Road:M6 Toll between JT6 and JT7

Address:Road Chef
Norton Canes M S A
Bettys Lane
Norton Canes
WS11 9UX
Telephone number:01543 272540
Signposted from the road?Yes
Grid reference:SK023074
Services type:Single site located between junctions with access to both sides.
Visit Norton Canes/Roadchef's official website
Twitter: @Norton_Canes

Located off its own unnumbered junction, Norton Canes is a very popular and very busy service area. It is well landscaped, with fountains and picnic benches located around it.


Catering: Chozen Noodle, Costa, Fresh Food Café, Krispy Kreme, McDonald's, Costa Express, Krispy Kreme cabinet, Typhoo Shops: Fone Bitz, Spar, WHSmith Main Amenities: Changing Places, Ecotricity electric vehicle charging point, Jackpot £500, Picnic Tables, Regus Express, Showers Motel: Days Innbook Forecourt: BP (with: BP Autogas LPG), BP Connect, Wild Bean Café, AdBlue Containers

Parking Prices

First two hours free for all vehicles, after which cars must pay £12 and HGVs, caravans and coaches £27, or £29 to include a £10 food voucher and free toll travel.

Prices are paid using PayByPhone - more details or in the shop or restaurant. The location code is 5263.

The fees are strictly enforced by CP Plus.


Inside the services.

One of Roadchef's most profitable sites, it is operated under an old-style 25-year contract to Midlands Expressway Limited, owners of the M6 Toll, expiring in 2029.

When it opened it had a separate car park for local traffic, with a barrier separating the two (without that cars would be able to escape the toll by changing car parks). This meant it technically functioned as a local service area as well as a major MSA, even if it was never really used as such. By 2010 the local car park had been gated off with only authorised traffic able to access it.

The filling station is operated by BP Express.


The restaurant proudly served its food in a 'cook to order' style, taking 10 minutes to cook and pleasing the BBC's 'The Money Programme', but the price was criticised.

During late May/early June 2015, the WHSmith store underwent a refurbishment.

The final The Burger Company outlet at any Roadchef site closed here on 4 January 2016. This was replaced shortly after by McDonald's in March 2016. Roadchef's first Krispy Kreme shop and a Spar store opened here in 2017, as part of a major reorganisation of the site, with the Spar being located in the new extension to the entrance

Leon is opening here in early August 2017.


The site occupies 68 acres, and it opened on the 9th March 2004, a few months after the motorway itself. When it opened it was described as "a new era in services". The parking areas can accommodate 350 cars, 52 lorries, 25 coaches and 6 caravans, in addition to a 110-space overflow car park (which is used much more than you'd think, see the photos).

The services were first proposed in 1993 as part of the toll road project and were initially rejected by the council on environmental grounds and because the plans were put forward before the M6 Toll had been finalised.

The eventual plan was designed by Roadchef, built by Midlands Expressway Limited's contractors and fitted by Roadchef. Moto and Welcome Break are also understood to have bid for the contract.

In planning it was sometimes called Chasewater.


In 2017 the site was extended and reorganised, providing a Spar store, an improved entrance with better disabled access, additional indoor seating and a larger outdoor seating area

Survey Results

Use with care. Outdated surveys have been included for interest only.

In 2015, May 2012 and August 2011, Visit England rated the services as 4 stars.

The services were inspected by the AA on the 24th and 25th of March 2007. These are their results:

Road safety and parking:Very Good
Outdoor facilities:Acceptable
Access and indoor facilities:Good
Shop:Very Good
Family Friendliness:Very Poor
Service:Very Good
Hygiene:Very Good
Pricing:Very Poor
Final Score:Acceptable

The services were said to be spacious with a good variety of food, but the food was not tasty and required plastic cutlery, and for a new build it had no outdoor play area and a poor indoor one.

In 2006, Holiday Which? visited and rated the services at 4/5, they liked the individuality of the products for sale.


none on M6 Toll
Stafford (North) (M6 northbound, 20 miles)
Stafford (South) (M6 southbound, 19 miles)
Telford (M54, 21 miles)
Services on the M6 Toll none on M6 Toll
Corley (M6, 29 miles)
Warwick (M40, 47 miles)
Tamworth (M42 north, 16 miles)
Sandbach (M6, 41 miles)
Stafford (South) (M6 southbound, 19 miles)
Roadchef services Watford Gap (M1 south, 50 miles)

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