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Gordano services

Welcome Break
Facilities | Rating | ReviewsGordano services
Road:M5 at J19
(also accessible to traffic on the A369)

Address:Welcome Break
Gordano Motorway Services Area
BS20 7XG
Telephone number:01275 373624
Signposted from the road?Yes
Grid reference:ST509756 (SABRE Maps)
Services type:Single site located at a junction.
Visit Gordano/Welcome Break's official website
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Busy services located at a busy junction. Like all M5 services it struggles under the summer holiday pressure, but its large building and surroundings means it is one of the better services at coping - until you try to get on to the roundabout.


Catering: Burger King, Harry Ramsden's, KFC, Starbucks, Subway, Costa Express, Krispy Kreme, Yorkshire Tea, Starbucks Drive Thru Shops: Waitrose, WHSmith Main Amenities: Changing Places, Ecotricity electric vehicle charging point, Footpath, Meeting Room, Showers, Tesla Supercharger, Welcome Break Gaming Motel: Days Innbook Forecourt: Shell (with: Autogas LPG), Select, Deli2go, Costa Express, Krispy Kreme, Yorkshire Tea, Top!Blue AdBlue

Parking Prices

First two hours free for all vehicles, after which cars must pay £15 for 2-24 hours. HGVs, caravans and coaches must pay £26, or £28 to include a £10 meal voucher.

Prices can be paid in the shop and forecourt, with instructions in each car park. They are strictly enforced by ParkingEye.

Trivia & History

An ice cream stand.
Some of the outdoor buildings which originally adorned the services.

The Starbucks drive thru here, the first to be purpose-built, was originally going to be a KFC. There were already three Starbucks in the main building when the drive thru opened with one in a lower-level extension. Following the 2015 refurbishment, this became two within the main building.

The toilets at Gordano costed Welcome Break £1,000,000 to install when they were introduced in 2006. Although they are now quite old, the room still looks relatively smart. It is one of few services to have toilets with a separate exit to the entrance - the exit directs people towards the food court.


Gordano was the second services to be built at a junction, as the government conceded that there was not enough space in the area. With a large viaduct to the north and a split-level section of motorway to the south, anything else would have required a lot of engineering. Today this junction suffers from severe congestion.

Rank were allowed to bid for the services as not much traffic was expected to come from Aust, but Taverna were not.

Early Design

It was sometimes referred to as Portbury services.

Shortly after opening it gained a snack bar and AA shop in temporary buildings, and before long had a total of eight temporary buildings, including a St John's Ambulance building, scattered around the entrance. This was severely criticised for looking untidy. Some of the buildings were never removed, and the recent addition of Baskin Robbins has seen the return of outdoor outlets.

The restaurant was carpeted with bench-type seats and a Scandinavian-style strip-wood ceiling.

Survey Results

Use with care. Outdated surveys have been included for interest only.

In Spring 2017, Transport Focus calculated a 84% satisfaction score for the services.

In 2015, May 2012 and August 2011, VisitEngland rated the services as 4 stars.

In 2008 the services won a five star loo award.

The services won a five-star loo award in 2006 (the petrol station was rated four-star). These results were repeated again in 2007.

The site got top marks in Holiday Which? Magazine's survey in 2006, it was said to have "stylish toilets" and the food was "as good as a local curry house". It didn't come first though, Tebay on the M6 did.

In 2005 the services won a five star loo award.

In 1991, a Which? survey rated the services as "average".

In 1977, Egon Ronay rated the services as "poor", but noted that it was "well organised" and was being extended at the time.


Michaelwood (18 miles)
Magor (M4 west, 14 miles)
Leigh Delamere (M4 east, 31 miles)
Services on the M5 Sedgemoor (20 miles)
Michaelwood (18 miles)
Sarn Park (M4 west, 49 miles)
Membury (M4 east, 58 miles))
Welcome Break services Sedgemoor (North) (M5 northbound, 20 miles)

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