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History of Welcome Break

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Fleet 2005.jpg
An older Welcome Break service area, in 2005.

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Welcome Break is the oldest surviving motorway name, but it has gone through a lot of changes, as this page explains.

See also: Welcome Break Logo History

Inception

Welcome Break were originally created in the 1970s by Allen Jones, an ex-Little Chef managing director who left the company when its owner, Trust Houses, merged with Forte. The name 'Welcome Break' was chosen by staff after his own choice, 'Mr. Chef', was rejected for being too similar to its rival.

Welcome Break sites followed a similar format to Little Chef, being small restaurants with waitress service. In the late 1970s, in a bid to rival Little Chef more seriously, Jones joined forces with rival and former Trust Houses MD Michael Pickard who had left Trust Houses to set up Happy Eater in 1972.

By 1979 Welcome Break's 10 or so sites had all either closed or become Happy Eaters. The Welcome Break name was redundant but retained by the company.

Motorway Services

Book stop.
The Welcome Break Book Stop.

In April 1984, Hanson Trust, who had now acquired Happy Eater, acquired four "highly respected" motorway services from Ross, which they decided to brand 'Welcome Break'. The new Welcome Break head office was at Leicester Forest East and the company had inherited a good reputation.

In this short period, the services used discreet colours and subdued lighting. The main restaurant was named Welcome Break, with a takeaway unit called Burger Break and, in some services, an ice cream kiosk. Electronic games were provided for children.

Their small outfit was soon purchased by Trusthouse Forte in 1986, who decided to merge its assets and use the name 'THF Welcome Break' at their new Sutton Scotney services. Trusthouse Forte then decided to use Welcome Break's name at all nine of their motorway services, using the popular brand's name to stop the notorious service station industry from damaging Forte's precious reputation. The new brand was kicked off in 1988 with a TV advertising campaign.

Like the other operators at the time, Forte began to kit out Welcome Break with a number of new facilities. Three Happy Eaters opened, as well as several motels branded either Forte Travelodge or Welcome Lodge. The restaurant would be The Granary, with a Julie's Pantry or La Baguette takeaway, and a sandwich shop named Piknics (shortly removed), and a shop called The Shop (with a large font and bright colours).

Each service area was also given a speciality shop, with examples being Book Stop, Music Stop, Thorntons and Halfords. They registered the names 21st Street Audio and Visual and Fruit Tree which may have been used too.

A Little Chef was then introduced to most Welcome Breaks.

Forte opened more small Welcome Break services, including Dover Port and Copdock.

Under Granada

1990s motorway services.
Little Chef branding at Keele, shortly before it was removed.

In 1995 Forte announced that they were going to add a McDonald's to every one of their services, but the process was stopped after just two because Forte were acquired by Granada, a deal which included Welcome Break.

Granada described Welcome Break's original concept as "still looking good", but that they "have not been kept up to date", adding that Forte had "starved them of cash". They said that they wanted to add Burger King and Little Chef to all the services and make use of the Travelodge chain which they had also acquired as part of the deal, and that in doing this they wanted to make a much-doubted £500m from it.

Just months after buying them, Granada upped the prices at all of their services given that they now owned over 75% of the motorway market: for example the M4 is 189 miles long and yet the only services which weren't owned by Granada were at the very end. It's not surprising that they did make their £500m.

By now, Granada had grown so much they were investigated by the Monopolies and Mergers Commission, who put a cap on the prices at their services and insisted that they sold Welcome Break. After a £400m plan from ASDA to create motorway hypermarkets fell through, it was bought by Investcorp for £476million, but the whole event took almost 2 years - a time which angered many people, especially Roadchef.

The sale only applied to Welcome Break motorway services, so Welcome Break's a-road services remained with Granada, as did their former sister-brands such as Little Chef and Travelodge. To make up for this, Welcome Break had to create Red Hen, and roll out Welcome Lodge.

The new Welcome Break wanted to introduce new "food halls", which had facilities including a news stand, sweet shop and galleria, as well as La Brioche Doree and Cafe Forte. They were also trialling a shop called The Junction.

Investcorp and beyond

Primo Lounge.
A Coffee Primo lounge.

For a while former Red Hen units were left unused, before becoming Primo Lounges and now Starbucks. Welcome Break went on to change their shops to WHSmith, game arcades from Game Zone to Welcome Break Gaming, and restaurants from Food Connection to Eat In. After an unsuccessful trial with Sainsbury's, Waitrose was introduced.

After making a profit for the first time in a while, Investcorp put Welcome Break up for sale in 2008 with a price of around £500million. They were bought by Appia Investments, although the exact price is not known.

The Times listed Welcome Break as being the 81st biggest private company in 2008 (dropping 22 places since the year before), with annual sales of £631m and profits of £37m.

Welcome Break were the first operator to roll-out electric vehicle charging points, and truck wash facilities.

Colour Schemes

O2 motorway services.
The proposed 'supergraphic' trial.

At the start of the 1990s, Welcome Break services were painted a pale blue. The chosen colour became darker, and then grey started to be used instead. Their new brands went hand-in-hand with the several stages of refurbishment which has been carried out at all of their services, trying to freshen up some of the older ones and introduce more modern facilities.

As part of this, they briefly painted many of their services orange (to match Coffee Primo) and red (for KFC), but instead settled on black to go with their new colour scheme which was introduced in 2006. In 2007 they wanted to display 'supergraphic' advertisements stretched across the internal walkways at all of their services. They were all refused on road safety grounds.

The new black colour scheme was joined by large pictures ('murals') relevant to the area surrounding each site. These were later pahsed out and replaced by an all-black, and then a cream colour scheme.

Diversification

Starbucks drive thru.
A new Starbucks drive thru.

Welcome Break have talked about branching into another sector all together, with the opening of services at Cardiff Gate and after that Peartree, both of which aim for local traffic as much as long-distance traffic. This turned out to be followed by the introduction of more take-away units, shops and drive thrus aimed at commuter traffic.

They took over the catering at the Eurotunnel UK Terminal, and later agreed to take on the freight terminal as well, but this agreement later ended, despite rumours it could be the start of more non-motorway units.

Welcome Break also operate motels outside of motorway services, such as at M1 J40.

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