Welcome Break
Road:M5 at J19
(also accessible to traffic on the A369)
Address:Welcome Break
Gordano Motorway Services Area
BS20 7XG
Telephone number:01275 373624
Signposted from the road?As Starbucks/KFC/Waitrose
Previous operators:Trusthouse Forte
Grid reference:ST509756
Services type:Single site located at a junction.
Visit Gordano/Welcome Break's official website

Popular services located off a busy junction. A few years ago Gordano's toilets were claimed to be the most modern on the motorway network, and they still take pride in them.



Main Amenities: Ecotricity Electric Vehicle Charging Point, Footpath, Meeting Room, Picnic Area, Showers, Welcome Break Gaming
Restaurants: Starbucks, Burger King, KFC, Costa Express, Krispy Kreme, Baskin Robbins
Shops: WHSmith, Waitrose
Motel: Days Inn[book rooms]
Forecourt: Shell (with: Autogas LPG), Costa Express, Starbucks Drive Thru

Parking Prices

First two hours free for all vehicles, after which cars must pay £11.

Prices can be paid in the shop and restaurant, with instructions in each car park. They are strictly enforced by ParkingEye.


The toilets at Gordano costed Welcome Break £1,000,000 to install.

It was the second services to be built at a junction, as the government conceded that there was not enough space in the area.

The Starbucks drive thru here, the first not to utilise an existing building, was originally going to be a KFC.

A Fone Bitz store used to operate here from 2012 until December 2014.

Dunkin' Donuts, Harry Ramsden's, Papa John's Pizza & Subway outlets are all due to open here soon to replace the former Eat In outlet.

Survey Results

In May 2012 and August 2011, Visit England rated the services as 4 stars.

In 2008 the services won a five star loo award.

The services won a five-star loo award in 2006 (the petrol station was rated four-star). These results were repeated again in 2007.

The site got top marks in Holiday Which? Magazine's survey in 2006, it was said to have "stylish toilets" and the food was "as good as a local curry house". It didn't come first though, Tebay on the M6 did.

In 2005 the services won a five star loo award.


Michaelwood (18 miles)
Magor (M4 west, 14 miles)
Leigh Delamere (M4 east, 31 miles)
Services on the M5 Sedgemoor (20 miles)
Michaelwood (18 miles)
Sarn Park (M4 west, 49 miles)
Membury (M4 east, 58 miles))
Welcome Break services Sedgemoor (North) (M5 northbound, 20 miles)

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