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Norton Canes services

Norton Canes
Roadchef
Facilities | Rating | ReviewsNorton Canes services
Road:M6 Toll between JT6 and JT7

MAP AND DIRECTIONS
Address:Road Chef
Norton Canes M S A
Bettys Lane
Norton Canes
Cannock
Staffordshire
WS11 9UX
Telephone number:01543 272540
Signposted from the road?Yes
Opened:2004
Grid reference:SK023074
Services type:Single site located between junctions with access to both sides.
Visit Norton Canes/Roadchef's official website
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Twitter: @Norton_Canes

Located off its own unnumbered junction, Norton Canes is a very popular and very busy service area. It is well landscaped, with fountains and picnic benches located around it.

Facilities

Catering: Chozen Noodle, Costa, Fresh Food Café, Krispy Kreme, Leon, McDonald's, Costa Express, Krispy Kreme cabinet, Typhoo, Costa Drive Thru Shops: Fone Bitz, Spar, WHSmith Main Amenities: Changing Places, Ecotricity electric vehicle charging point, Jackpot £500, Picnic Tables, Regus Express, Showers Motel: Days Innbook Forecourt: BP (with: BP Autogas LPG), BP Connect, Wild Bean Café, AdBlue Containers

Parking Prices

First two hours free for all vehicles, after which cars must pay £12 and HGVs, caravans and coaches £27, or £29 to include a £10 food voucher and free toll travel.

Prices are paid using PayByPhone - more details or in the shop or restaurant. The location code is 5263.

The fees are strictly enforced by CP Plus.

Trivia

Noron Canes services.
Inside the services.

Despite the M6 Toll being one of the quieter motorways, Norton Canes is one of Roadchef's busiest and most profitable sites.

The filling station is operated by BP Express. When it opened, it was one of their largest forecourts.

Planning

The site occupies 68 acres. The parking areas can accommodate 350 cars, 52 lorries, 25 coaches and 6 caravans, in addition to a 110-space overflow car park (which is used much more than you'd think, see the photos).

The services were first proposed in 1993 as part of the toll road project and were initially rejected by the council on environmental grounds and because the plans were put forward before the M6 Toll had been finalised.

The eventual plan was designed by Roadchef, built by Midlands Expressway Limited's contractors and fitted by Roadchef. This contractual arrangement is how services used to be planned until 1992, but as this road was privately developed the developers can arrange it how they like. The contract expires in 2029.

Moto and Welcome Break are also understood to have bid for the contract.

In planning it was sometimes called Chasewater services.

Opening

The services opened on 9 March 2004, shortly after the motorway itself. It described itself as "a new era in services" and became Roadchef's flagship onRoute restaurant, allowing customers to watch their food being cooked in front of them in what they called "a spectacular food theatre". The restaurant had table clothes, and provided table service after 6pm.

The restaurant initially received positive feedback, although concerns were raised about the prices that came with it.

Special attention was paid to the landscaping, with a short trail and a viewpoint being provided, as well as a series of fountains at the entrance.

When it opened it had a separate car park for local traffic, with a barrier separating the two (without that cars would be able to escape the toll by changing car parks). This meant it technically functioned as a local service area as well as a major motorway service area, even if it was never really used as such. By 2010 the local car park had been fenced off with only authorised traffic able to access it.

Extension and Refurbishments

The Bread Kitchen was trialled here in 2012.

During Spring 2015, the WHSmith store underwent a refurbishment.

The final The Burger Company outlet at any Roadchef site closed here on 4 January 2016. This was replaced shortly after by McDonald's in March 2016.

In 2017 the site was extended and reorganised, providing a Spar store, additional indoor seating, a larger outdoor seating area and a Leon store.

Survey Results

Use with care. Outdated surveys have been included for interest only.


In Spring 2017, Transport Focus calculated a 99% satisfaction score for the services.

In 2015, May 2012 and August 2011, VisitEngland rated the services as 4 stars.

The services were inspected by The AA on the 24th and 25th of March 2007. These are their results:

Category:Rating:
Road safety and parking:Very Good
Outdoor facilities:Acceptable
Access and indoor facilities:Good
Catering:Acceptable
Shop:Very Good
Family Friendliness:Very Poor
Service:Very Good
Hygiene:Very Good
Pricing:Very Poor
Final Score:Acceptable

The services were said to be spacious with a good variety of food, but the food was not tasty and required plastic cutlery, and for a new build it had no outdoor play area and a poor indoor one.

In 2006, Holiday Which? visited and rated the services at 4/5, they liked the individuality of the products for sale.

Alternatives

Previous:Next:
none on M6 Toll
Stafford (North) (M6 northbound, 20 miles)
Stafford (South) (M6 southbound, 19 miles)
Telford (M54, 21 miles)
Services on the M6 Toll none on M6 Toll
Corley (M6, 29 miles)
Warwick (M40, 47 miles)
Tamworth (M42 north, 16 miles)
Sandbach (M6, 41 miles)
Stafford (South) (M6 southbound, 19 miles)
Roadchef services Watford Gap (M1 south, 50 miles)

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