Motorway Services Online

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Service stations are open with reduced facilities.


Extra

Extra
Locations:8 motorway service areas
2 forecourt-only sites
Associated names:McDonald's, KFC, Starbucks, Costa, WHSmith, M&S Simply Food, Days Inn, El Mexicana, Quicksilver, Shell
Introduced:2000
Predecessors:Gold Star, Margram
Acquired by:Evergreen Real Estate Partners
Headquarters address:Extra MSA Services Ltd
1st floor, Operations Office
A355, Windsor Road
Burtley Wood
Beaconsfield
Buckinghamshire
HP9 2SE [map]
Phone number:01494 678876

Extra MSA are a newer operator introduced in the 2000s. They run their services like shopping centres, letting facilities out rather than franchising them. In the past this had created an usual line-up of brands but now it tends to be a mix-up of the most popular names. Some have compared it to a 'best of' compilation album.

In March 2020, Extra described their business as "umbrella branded services", as a way of explaining that their facilities are dependent on decisions made by other operators. They also opened their newest, state-of-the-art service area at Leeds.

With an estate of new-build services all of a similar design with a large glass building, they are the only operator to have all of their services located off a junction.

Company History

Extra came about after the government deregulated motorway services in the 1990s in order to encourage more competition.

They developed a number of new service area proposals under their parent company, Swayfields. The first few proposals said that Swayfields were making investments with Texaco, and that some amenity buildings would be run by Welcome Break.

When it came to building their first two sites (Tibshelf and Winchester), the main building was leased to Roadchef. This left Swayfields to run the petrol station, which they did under the Gold Star name, which itself had Texaco branding.

Development

Extra's first full site was Cambridge on the A14, opened in 2001.

Described as "posh" by the press, they had the advantage of watching the shortfall of the big three operators and insisted that they would not use franchises, instead creating their own brands to keep the prices down. Strictly speaking this was true, but mostly they've leased units to others have chosen to franchise. They also said many of their units would become conference facilities.

In 2003 Extra bought two services from Margram, and in 2007 Gold Star services were finally branded as Extra. This, coupled with the addition of Derby with Burton and Leicester, and the proposed services at Folkestone, Beaconsfield and Cobham, would have created a fairly large estate.

Struggles

In 2008 Extra were put up for sale, with Macquarie Bank (owners of Moto) and James Packer (who was actively involved with Welcome Break) being the two most promising bidders.

After 9 years of growth, Extra fell into administration between March and October 2010.

Since then, several services appear to have reduced their ties with Extra. When it was rescued from administration the non-motorway services were sold off, while self-run facilities were replaced by units let out to catering providers and rival operators (as opposed to self-run facilities branded as a franchise, which is what most other services do).

Second Growth

Cobham seating.
Extra's newest services are large, but still similar to their previous.

In 2015, plans for three new services - all older ideas which hadn't been pursued - were developed.

Their rekindled enthusiasm for building new services comes following a period of quiet stability, where trade at Beaconsfield and Cobham made up for their large investments and Extra began to recover from the burns of less successful projects.

These new services tend to perform well in Transport Focus and VisitEngland's surveys.

Extra have now planned a number of new service areas across the country, each of them with large parking areas and south-facing courtyards.

Logo History

Extra have always used the 'cross' symbol pictured above, which if you look carefully has motorway lane markings on it.

Long after the other operators, in 2009 Extra started putting brand names alongside their own on road signs in an attempt to get extra customers. Names usually include Starbucks, M&S, Greggs and McDonald's.

Extra Services

The following sites are run by Extra: [view on a map -  refine search]

COVID-19 update: These details have not been updated since COVID-19 hit. General advice here.

Extra own the petrol forecourts at these services and lease them out:

Planned Services

Extra are currently developing plans to build:

Former Services

The following services were run by Extra:

Unbuilt Services

The following services were planned by Extra but they were never built:

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